Day: May 24, 2020

Customer experience (CX) seems to dominate every conversation about enterprise strategy – but what exactly is CX, and why is it so important to today’s business leaders? According to Gartner, CX is “the practice of designing and reacting to customer...

At this year’s Knowledge16 conference, a collection of 12,000 customers, partners, and developers came together in search of ways to extend and collectively grow their portfolio of services. As they entered Las Vegas’ Mandalay Bay convention center, the power of...