Managed Service Providers | Global IT Managed Services

Milestone Technologies Acquires SMCI, a NextGen IT Consulting, Talent Management and Digital Solutions Provider

ABOUT US

Milestone Technologies is a global IT managed services firm that partners with organizations to scale technology infrastructure and services, drive digital transformation, and increase shareholder value. We specialize in providing managed IT Service Solutions, Project-based services, and Workforce Solutions.

Our clients include some of the largest and fastest growing companies in Tech, Media, Pharmaceuticals, Life Sciences, Automotive, and Retail
We deliver an outstanding customer-first, performance-based culture with engaged, caring, and diverse employees, an environment focused on learning, and close cultural alignment
Our strategic focus and investment in next generation Automation-enabled cognitive solutions
helps drive innovation, cost, and operational efficiencies

200+

Clients

35

Countries

2500+

Employees

24

Years in Business

100%

Customized Solutions

CORE SOLUTION OFFERINGS

We provide Managed IT services, Project based Consulting and Workforce Solutions. Our Managed IT services are Automation enabled and include
Digital Workplace Services, Infrastructure and Application services and ServiceNow Consulting Services.

Digital Workplace Services

Comprehensive IT Managed Services across Automated IT Service Desk, Modern IT Asset Lifecycle Management, Audio Visual Digital solutions, and Return to Workplace.

Infrastructure & Application Services

Managed Services across Hybrid Infrastructure, Application and Security Services, Network Operations Center (NOC) services, and Cloud-based Solutions

Automation and AI

Services powered by Interactive Virtual agents, intelligent assistants, Robotic Process Automation tools, Enterprise Application Integration and AI Ops

ServiceNow Elite Partner

Managed Services and staffing across ITSM, Operations, Customer Service Management, IRM/Global Risk and Compliance (GRC), and Security Operations.

Project Based Services

Services ranging from smart hands, break fix services for IT relocation and complete data center moves, customized application and consulting services.

Workforce Solutions

Customized services to address a wide variety of workforce needs including Contract, Permanent, and Managed staffing solutions.

MILESTONE DIFFERENTIATORS

We are experienced in supporting global enterprise deployments with a strategic focus on Service and
Operational Excellence by combining tools, processes, and systems.

Culturally Aligned

A diverse, inclusive culture and
strong cross-cultural competence
built through various initiatives

Flexible

Very nimble, flexible, and
accessible relative to larger
global system integrators

Experienced

Accessible hands-on senior
executives enabling quicker
decision and faster resolution

Customer First

Delivering outstanding customer
first culture-with engaged employees,
teamwork & close cultural alignment

Automation and AI

Automation & AI enabled service
offering driving innovation
and operational agility

ENGAGED AND DIVERSE EMPLOYEES – OUR MOST VALUED ASSET

At Milestone, people are our greatest asset. Our value proposition is rooted in driving high CSAT and Employee satisfaction scores through our services and corporate culture. Our learning-based environment encourages employees to bring their whole selves to work, feel engaged and empowered to reach their full
potential. Below survey results demonstrate our strong employee engagement.

I know what is expected
of me at work

I feel supported by my
teammates and colleagues

Our organization is a diverse
and inclusive workplace

I understand how my work
contributes to the overall
goals of the organization

UPDATES

Milestone Technologies Acquires Software Management Consultants, Inc., (SMCI)

The acquisition extends Milestone’s footprint to the US Southwest and Southeast regions and bolsters their IT Managed Services portfolio.

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