Simplify Complex Troubleshooting Processes Using Guided Decisions with ServiceNow
With ServiceNow’s Guided Decisions tool as part of the Customer Service Management application, your agents have a powerful way to solve all queries.
Crowdsourcing for Customer Support Part 2 – Leverage the Existing Knowledge Within Your Organization
Growing Demand leads to a New Model of Customer Support Crowdsourcing Part 2: Leverage the Existing Knowledge Within Your Organization As your company experiences rapid growth you’ll see Customer Support start to stretch its already thin resources to meet the...
Why Do You Need an ALM Strategy?
How does an organization manage the IT assets that their business relies on? Do they have a methodical, proactive strategy in place or something more rudimentary and reactive? Most importantly, how can this strategy be used to add value to...