Salesforce Education CRM | Salesforce Education Cloud

Enhance Student Support, Improve Career Readiness & Grow Enrollment

With financial challenges increasingly impacting higher education and academic institutions, many are seeking effective strategies to enhance student retention and enrollment while reducing operational costs. As the leading CRM platform, Salesforce provides tailored and versatile solutions that simplify student recruitment, deliver personalized support, and foster stronger connections with students, alumni, donors, and other key stakeholders.

As a certified Salesforce Partner, Milestone Technologies offers expert consulting and AI-powered automation to help institutions implement and maximize Salesforce for their unique needs.

Salesforce AI innovations provide students with a clear path to graduation by translating coursework into job-ready skills and connecting them with alumni mentors.
New generative AI capabilities automate time-consuming administrative tasks for faculty and staff, allowing them to focus on enhancing student success.
Advanced AI-driven insights predict key trends, personalize student experiences, and improve staff efficiency, creating a more effective and engaging learning environment.

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Transforming Education with AI & Automation

Student Recruitment & Admissions

24/7 AI-powered support to answer prospective student inquiries instantly and guide them through the admissions process.
Personalized application journeys based on previous interactions and applicant data.
Seamless application processing from multiple sources, including third-party platforms, in one place.
Centralized tracking to Monitor applicant activities, inquiry forms, appointments, and communication history in real time.

Student Success & Retention

Unified Student Data to integrate academic, wellness, and learning management system (LMS) data in a single dashboard.
AI identifies at-risk students and recommends proactive support strategies.
Smart scheduling to enable students to book appointments with advisors and counselors instantly.
Automate pulse checks to track and assess student emotional and academic well-being over time.

Alumni Engagement & Fundraising

Alumni engagement portals to manage profiles, sign up for events, and participate in mentoring programs.
Community building to connect alumni across class years and interests with AI-powered engagement insights.
Track donor trends, engagement metrics, and participation data to optimize fundraising campaigns.
Maintain detailed donor profiles and lifecycle histories to strengthen relationships.

Academic Operations & Curriculum Management

Program & course management to define prerequisites, corequisites, and recommended learning paths seamlessly.
Custom learning plans to design, track, and manage study programs for undergraduate, graduate, and continuing education students.

Marketing, Communications & Student Engagement

Personalize communication across email, SMS, social media, and in-app messaging with AI.
Student journey automation to deliver targeted messages based on real-time student interactions and academic progress.
Integrated CRM & marketing tools to manage campaigns, outreach, and engagement analytics in one platform.

Being the best Salesforce Education Cloud implementation partners, our Salesforce education CRM empower institutions to enhance student engagement, optimize operations, and drive better academic outcomes. From AI-driven student support to personalized learning experiences, our specialized tools enable smarter decision-making and seamless institutional management.

We bring digital transformation to education, connecting students, faculty, and administrators through a unified platform that improves efficiency and engagement. To maximize Salesforce’s capabilities and navigate implementation challenges, partnering with an experienced provider like Milestone Technologies ensures a smooth transition and long-term success.