Drive Greater Value in ITSM with
AI Agents+Human Collaboration
Agentforce IT Service frees ITSM organizations from delays caused by manual, repetitive workflows and the chaos of misclassified tickets and inaccurate routing. Watch the video to discover the top use cases and the success factors that accelerated Milestone’s seamless deployment of the solution in 8-10 weeks—empowering the business to deflect cases, deliver instant, AI-powered resolutions, redefine productivity and efficiency, and save costs.
Conversation-first, Agent-first, Employee-first ITSM
Agentforce IT Service combines conversational AI, intelligent automation, and comprehensive analytics to transform IT service delivery—all while ensuring adherence to company and legal policies and compliance. As agentic capabilities grow, AI agents are predicted to resolve 80% of common service issues without human intervention.
Deliver Service through Conversations, Not Portals or Tickets
Enjoy Faster Time-to-value
Realize Greater Efficiency
Reduce bottlenecks, handoffs, and errors, shorten time to resolution, and free IT teams for higher-value work by leveraging AI–human collaboration and deep Salesforce integration with Data 360, Agentforce 360, Slack, and MS Teams.
Drive Down IT Costs
Deliver Employee-first Experiences
Deploy quickly, Scale effortlessly
Agentforce IT Service Packages
Why Milestone Technologies?
Milestone Technologies is a trusted Salesforce partner, specializing in tailored solutions that drive business transformation and growth. With a dedicated Salesforce Center of Excellence, we deliver expert customization, seamless integration, and data-driven innovations to optimize ITSM and the overall user experience.
- Over 26 years of delivering technology solutions across industries
- 15+ years of ITSM expertise with 500+ Salesforce Agentforce IT Service implementations
- Dedicated Salesforce CoE and practice teams specializing in Agentforce 360 and Data 360
- Hiring additional expertise and building partnerships and individual capabilities
- Developing an AI-focused lab environment to develop client-specific use cases
- Managing 2.5 million+ service desk requests for our client portfolio
- ITIL-focused workshop accelerators to embed best practices
- Ongoing amplification of capabilities, creativity, and innovation for creating exponential value in problem-solving scenarios
- Structured ITSM feature release, user enablement, and continuous improvement frameworks
- Expertise in implementing Organizational Change Management (OCM)
- Agentforce 360 quick starts, workshops, and use case accelerators for fast value realization
- End-to-end service transformation capabilities enhanced by data-driven insights and integration
- KPI/XLA dashboards tracking resolution rates, MTTR, satisfaction scores, and SLA attainment
- AI response guardrails, audit trails, and continuous monitoring to safeguard service quality and security
How Can We Help?
At Milestone Technologies, we take pride in providing the highest level of service excellence in everything we do.
