Drive Greater Value with
AI agents+human Collaboration
IT organizations that remain dependent on people-driven processes and workflows increasingly struggle to stay competitive. They wrestle daily with recurring inefficiencies, loss of agility and productivity, and inconsistent service—among other issues.
In contrast, those armed with Milestone’s “Agentforce IT Service” solution rely on AI agents to handle the busy work, automate routine tasks, and operate at scale—elevating people and empowering them to work faster, think deeper, connect more meaningfully, and become everything they’re capable of being. These capabilities transform businesses across various industries—finance, healthcare, manufacturing, retail, technology, higher education, and others—into ‘Agentic enterprises’, where consistency, agility, productivity, and innovation flourish.
- Move past portals and tickets: Eradicate chaos surrounding IT tickets; empower employees to transition from email, instant messages, and hallway conversations to conversational AI agents
- Eliminate manual, cumbersome, and frustrating IT processes: Automate tasks such as password resets and software installations, and free IT teams from diagnosing, troubleshooting, and resolving the same issues and engaging in manual root cause analysis
- Resolve misclassification and inaccurate routing: Use AI-driven intent detection and automated triage to correctly categorize requests—reducing escalations and improving SLA performance
- Refresh outdated, hard-to-find knowledge: Standardize, surface, and maintain up-to-date knowledge so users and agents can quickly find accurate solutions and improve resolution quality
- Implement updates without creating new issues: Use versioning, staged testing, and controlled rollouts to update knowledge and processes safely, preventing regressions and conflicts across ITSM workflows
- Unify disparate systems and restore lost insights: Aggregate data from multiple sources into a single source of truth, restoring insights and empowering teams to be proactive rather than reactive
Conversation-first, Agent-first, Employee-first ITSM
Agentforce IT Service combines conversational AI, intelligent automation, and comprehensive analytics to transform IT service delivery—all while ensuring adherence to company and legal policies and compliance. As agentic capabilities grow, AI agents are predicted to resolve 80% of common service issues without human intervention.
Deliver Service through Conversations, Not Portals or Tickets
We architect and modernize payments systems to meet the demands of today’s digital-first landscape.
Enjoy Faster Time-to-value
Agentforce IT Service eliminates hours spent on manual diagnosis and accelerates major incident management through context-aware, enterprise-wide triage, making ITSM more responsive and delivering unprecedented resolution speed.
Realize Greater Efficiency
Reduce bottlenecks, handoffs, and errors, shorten time to resolution, and free IT teams for higher-value work by leveraging AI–human collaboration and deep Salesforce integration with Data 360, Agentforce 360, Slack, and MS Teams.
Drive Down IT Costs
Consolidate disparate IT services onto a single platform and integrate them using 100+ pre-built connectors, while saving FTE costs through automation.
Deliver Employee-first Experiences
Provide a single destination that provides personalized, frictionless service resolution across Slack, Teams, email, and the enterprise portal—boosting employee satisfaction, engagement, and retention.
Deploy quickly, Scale effortlessly
Configure and deploy Agentforce IT Service swiftly, align ITSM with business priorities, and scale with 100+ prebuilt connectors to integrate with IT services you already rely on—backed by Milestone’s proven record across 500+ ITSM implementations.
Agentforce IT Service Packages
Agentforce IT Service offers scalable ITSM solutions designed to meet your organization’s maturity and needs—whether you’re just starting conversational ITSM or aiming for a comprehensive, enterprise-grade implementation with AI-driven automation and advanced analytics.
Why Milestone Technologies?
Forge partnerships that create a lasting impact.
Milestone Technologies is a trusted Salesforce partner, specializing in tailored solutions that drive business transformation and growth. With a dedicated Salesforce Center of Excellence, we deliver expert customization, seamless integration, and data-driven innovations to optimize ITSM and the overall user experience.
- Over 26 years of delivering technology solutions across industries
- 15+ years of ITSM expertise with 500+ Salesforce Agentforce IT Service implementations
- Dedicated Salesforce CoE and practice teams specializing in Agentforce 360 and Data 360
- Hiring additional expertise and building partnerships and individual capabilities
- Developing an AI-focused lab environment to develop client-specific use cases
- Managing 2.5 million+ service desk requests for our client portfolio
- ITIL-focused workshop accelerators to embed best practices
- Ongoing amplification of capabilities, creativity, and innovation for creating exponential value in problem-solving scenarios
- Structured ITSM feature release, user enablement, and continuous improvement frameworks
- Expertise in implementing Organizational Change Management (OCM)
- Agentforce 360 quick starts, workshops, and use case accelerators for fast value realization
- End-to-end service transformation capabilities enhanced by data-driven insights and integration
- KPI/XLA dashboards tracking resolution rates, MTTR, satisfaction scores, and SLA attainment
- AI response guardrails, audit trails, and continuous monitoring to safeguard service quality and security
Upgrade your business with us!
Transform your technology business today with Salesforce and Milestone Technologies.
