Driving Smarter Software Asset Management for a Major State Agency
Client Overview
A major state agency dedicated to delivering essential services to the citizens of the U.S state.
Client's Challenge
The state agency faced challenges with fragmented software asset management, struggling with manual inefficiencies, limited visibility, and a lack of control over IT resources.
- Software assets are tracked across multiple disparate inventories with inconsistent reporting.
- Software asset inventories are manually updated and disconnected from automated discovery tools.
- The state agency lacks accurate insights into the total possession and usage of various software licenses.
- Extensive use of procurement cards for software purchases is driving ‘shadow’ IT spending.
Milestone Solution
Milestone played a crucial role in empowering the state agency by conducting SAM workshops that ensured the sustainability of Software Asset Management (SAM). Milestone facilitated the implementation of ACC-V, enabling the agency to leverage ServiceNow for effective discovery and management of assets, software, and hardware. This initiative significantly enhanced operational efficiency and optimized resource utilization.
- Enhanced data collection from devices to maintain near real-time CMDB records.
- Eliminated “blind spots” in data collection caused by limited visibility when the MID Server operates off the network.
- Improved incident response and troubleshooting by integrating ACC information directly into the ServiceNow Incident view when a CI is linked.
- Optimized discovery jobs and schedules to complement ACC, avoiding conflicts and duplication of effort; eliminated unnecessary jobs following ACC deployment.
- Developed reports and dashboards to monitor ACC health, highlighting any agents that are offline or out of date.
Value Delivered
- Elevated software asset management using a unified platform to consolidate and manage critical software asset data.
- Mitigated risks with a single, real-time view of unlicensed deployments, license reclamation opportunities, and actionable software positions by publisher.
- Reduced software spending by optimizing usage and accurately rightsizing future purchases.
Elevated software asset management
Reduced software spending
Service That Powered
Software Asset Management
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