Milestone, Author at Milestone Technologies

Scaling your workforce with Salesforce Agentforce 360 in 2025

According to recent research from Salesforce, customers from the U.S. have spent up to 9 hours, with their customer service executives, in an attempt to resolve a single problem. Further, an average of 70% of customers find themselves annoyed when...

March 19, 2025

Leveraging Agentforce 360 in manufacturing to reduce costs and boost performance

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Leveraging Agentforce 360 in manufacturing to reduce costs and boost performance

The manufacturing sector is changing fast, with organizations focusing on efficiency gains, lower cost of operations, and higher quality products. Still, there are challenges such as supply chain interrupions, shortage of workers, and increasing complexity in manufacturing processes that are...

March 19, 2025

The ROI of Legal Tech: Justifying Investment in Digital Transformation with ServiceNow Legal Service Delivery

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The ROI of Legal Tech: Justifying Investment in Digital Transformation with ServiceNow Legal Service Delivery

“For years, our legal team struggled with inefficiencies, bogged down by manual processes. It wasn’t until we embraced legal tech that we truly saw the power of transformation.” — Mary O’Carroll, Outgoing President of CLOC Every day, legal departments...

March 17, 2025

From customer onboarding to wealth management, Agentforce 360 boosts customer experience in finance.

On-Demand Library Salesforce

From customer onboarding to wealth management, Agentforce 360 boosts customer experience in finance.

Till a few decades ago, financial institutions like banks and mutual funds focused on offering operational efficiency and being profitable and customers depended on these companies for their financial capabilities. However, we are now living in the age of disruptive...

March 11, 2025

Salesforce Spring ‘25 Release: Key Updates in a Flash

On-Demand Library Salesforce

Salesforce Spring ‘25 Release: Key Updates in a Flash

The Salesforce Spring ’25 Release is right here, bringing a wide array of powerful features and enhancements devised to help businesses hasten their digital transformation and drive outstanding results. Prominently focused on AI, automation, and user experience, this release offers...

February 24, 2025

Cybersecurity Data Sheet

GSOC Services Data Sheet

Unparalleled Security, Continuous Vigilance Protecting your organization requires more than just technology—it demands proactive, 24/7 vigilance and a strategic approach. Milestone Technologies delivers cutting-edge GSOC services designed to safeguard your business from emerging threats while ensuring compliance with global security...

January 22, 2025

Answering Earth’s Frantic Call for Sustainability: Bridging the Gap Between Commitment and Action

Article

Answering Earth’s Frantic Call for Sustainability: Bridging the Gap Between Commitment and Action

Explore actionable strategies to turn sustainability commitments into high-impact outcomes. The call for sustainability has never been more pressing. Industries worldwide are scrambling to adopt sustainable measures to mitigate the grave consequences of the worsening climate crisis while maintaining...

December 9, 2024

Recognizing and Mitigating Unconscious Bias in Organizational Practices

Article

Recognizing and Mitigating Unconscious Bias in Organizational Practices

Uncover the hidden impact of unconscious bias on workplace dynamics and learn actionable strategies for fostering inclusivity, fairness, and diversity in your organization. Unconscious or implicit bias refers to the automatic, unintentional assumptions and judgments we make about others...

December 9, 2024

ServiceNow

ServiceNow Managed Service Provider for Digital Transformation

5 Key Benefits of a ServiceNow MSP for Digital Transformation Choosing the right cloud platform is vital for a complex project—pick the wrong one, and you risk inefficiency and wasted investment. For organizations embracing the cloud, the challenge lies in...

December 4, 2024

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Author: Milestone

Scaling your workforce with Salesforce Agentforce 360 in 2025

Leveraging Agentforce 360 in manufacturing to reduce costs and boost performance

From customer onboarding to wealth management, Agentforce 360 boosts customer experience in finance.

Salesforce Spring ‘25 Release: Key Updates in a Flash

GSOC Services Data Sheet

Answering Earth’s Frantic Call for Sustainability: Bridging the Gap Between Commitment and Action

Recognizing and Mitigating Unconscious Bias in Organizational Practices

ServiceNow Managed Service Provider for Digital Transformation

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