Vedavyas Shenoy, Author at Milestone Technologies

Driving Innovation in Service Management for a Top-Tier Manufacturing Partner

Success Story Client Overview An American multinational manufacturing services company headquartered in Florida, empowers global innovation through comprehensive end-to-end solutions in engineering, supply chain management, and advanced production. With a workforce of over 100,000 dedicated professionals across 100 facilities in...

February 26, 2026

CMDB Deployment Fuels a Leading Restaurant Chain’s Resilience

ServiceNow

CMDB Deployment Fuels a Leading Restaurant Chain’s Resilience

Success Story Client Overview An American restaurant chain headquartered in South Carolina is one of the largest full-service family restaurant chains in the United States, with over 1000+locations worldwide. Client’s Challenge The leading restaurant chain faced challenges in its CMDB,...

February 25, 2026

Transforming Customer Support and Streamlining Service Model for a Multinational Software Company

ServiceNow

Transforming Customer Support and Streamlining Service Model for a Multinational Software Company

Success Story Client Overview An American multinational software company headquartered in North Carolina with over 12,000 employees globally. Client’s Challenge Legacy 10-Year-Old custom in-house customer support system. A legacy chat platform that lacked integration with other customer support tools. Product...

February 25, 2026

ServiceNow

Enhanced Legal Efficiency with ServiceNow Legal Service Delivery for a Leading Video Games Company

Success Story Client Overview One of the world’s foremost video game companies connects and engages with millions of people through epic entertainment. Client’s Challenge The client’s international legal teams, based in the United States and South Korea, were relying on...

February 25, 2026

90% reduction in manual work and order SLA breaches cut to 29% for U.S. Agrotech.

ServiceNow

90% reduction in manual work and order SLA breaches cut to 29% for U.S. Agrotech.

Success Story Client Overview A leading North American agrotech company with over 2,000 employees supports its customers by delivering a wide range of products, services, and solutions. Client’s Challenge The agrotech company faced significant challenges in its telecom operations, primarily...

February 25, 2026

Streamlined Business Continuity & Disaster Recovery for a Leading Technology Leader

ServiceNow

Streamlined Business Continuity & Disaster Recovery for a Leading Technology Leader

Success Story Client Overview A technology company headquartered in California provides cloud storage, file synchronization, and file-sharing services. Client’s Challenge The technology company, following the appointment of a new director, was undergoing organizational transformation and recognized the need to modernize...

February 23, 2026

ServiceNow

Empowering a Non-Profit Federation with ServiceNow Integrated Risk Management Solution

Success Story Client Overview A privately held non-profit federation delivers essential automotive, travel, insurance, and financial services to 60+ million members in North America. Through 1,000+ offices and 100,000+ professionals, it provides access to safer mobility, personalized travel, and insurance (including...

February 23, 2026

ServiceNow

Streamlining ServiceNow ITSM for a Large U.S. Retailer

Success Story Client Overview A retail brand with over 50 years of legacy, recognized as the largest specialty apparel retailer in the United States. Client’s Challenge The retailer faced challenges with fragmented and overly customized IT Service Management processes, including:...

February 23, 2026

Transforming IT with a Robust CMDB Roadmap for the Largest U.S. Retailer

ServiceNow

Transforming IT with a Robust CMDB Roadmap for the Largest U.S. Retailer

Success Story Client Overview A retail brand with over 50 years of heritage, recognized as the largest specialty apparel retailer in the United States. Client’s Challenge The retailer faced challenges in their existing CMDB, including: Review and assess the current...

February 23, 2026

1 2

Author: Vedavyas Shenoy

Driving Innovation in Service Management for a Top-Tier Manufacturing Partner

CMDB Deployment Fuels a Leading Restaurant Chain’s Resilience

Transforming Customer Support and Streamlining Service Model for a Multinational Software Company

Enhanced Legal Efficiency with ServiceNow Legal Service Delivery for a Leading Video Games Company

90% reduction in manual work and order SLA breaches cut to 29% for U.S. Agrotech.

Streamlined Business Continuity & Disaster Recovery for a Leading Technology Leader

Empowering a Non-Profit Federation with ServiceNow Integrated Risk Management Solution

Streamlining ServiceNow ITSM for a Large U.S. Retailer

Transforming IT with a Robust CMDB Roadmap for the Largest U.S. Retailer

Services

Industries

Resources

Careers

Company

Milestone Technologies, Inc.