Our Commitment to Excellence with Integrity and Trust
We build lasting partnerships by doing business the right way, every time.
At Milestone Technologies Inc, our reputation is built on trust. As an IT Managed Services provider, we understand the responsibility that comes with managing critical systems and sensitive data. Our Code of Ethics reflects our promise to act with honesty, fairness, and accountability in every decision, guiding how we serve our clients, employees, suppliers, and communities.
Core Principles
Integrity in Service
Respect for People
Fair Business Practices
Compliance & Accountability
Client Confidentiality & Data Protection
Responsible Marketing & Communication
"At Milestone Technologies Inc, ethics are more than compliance—they define our culture. By living these values, we protect our clients, empower our employees, and strengthen the communities we serve."
Arlene Laborde
Chief People Officer
Our Responsibilities
To Our Clients
We aim to build trust through transparency, reliability, and ethical service delivery. Key commitments include:
- Integrity and accountability in all engagements.
- Robust protection of client data and privacy
- Clear communication about processes, performance, and pricing.
- Equitable support for all clients.
- Supporting sustainable business practices and responsible IT solutions.
- Continuous improvement based on client feedback.
For more details, visit our Trust Center.
To Our Suppliers
- Ethical business practices, honesty, and accountability.
- Compliance with laws, regulations, and industry standards.
- Safe, fair, and equitable labor conditions.
- Zero tolerance for forced labor, child labor, or human trafficking.
- Environmentally responsible practices.
- Collaboration to continuously improve supply chain quality and responsibility.
To Our Employees
- Promoting health, safety, and well-being.
- Supporting professional development and growth opportunities
- Ensuring every voice can be heard without fear of retaliation.
- Ensuring adherence to company policies, ethical guidelines, and responsible practices.
- Providing guidance on conflicts of interest, anti-corruption, anti-bribery, fraud prevention, and anti-money laundering through clear policies.
- Maintaining fair working hours, equitable benefits, and access to grievance mechanisms.
Human Rights
- Equal Opportunity: A workplace free from discrimination or harassment.
- Safe and Fair Working Conditions: Protecting the health, safety, and well-being of all employees.
- Freedom to Raise Concerns: Employees can report issues without fear of retaliation
- Ethical Labor Practices: Zero tolerance for forced labor, child labor, or human trafficking.
- Responsible Supply Chain: Partnering with suppliers who share our commitment to human rights and ethical labor standards.
Fair Pay
- Equal pay for equal work.
- Competitive pay aligned with industry standards.
- Clear communication about pay, benefits, and recognition
- Compliance with labor and wage regulations.
Health & Safety
We prioritize the safety and well-being of employees, clients, and partners:
- Promoting awareness and responsibility for safe practices.
- Providing ongoing training and resources.
- Encouraging reporting of hazards or risks.
- Prioritizing both physical and mental well-being.
- Continuously reviewing and improving safety processes.
Anti-Corruption, Anti-Bribery, Fraud, and Anti-Money Laundering
Milestone maintains a zero-tolerance policy regarding corruption, bribery, fraud, and money laundering:
- Anti-Corruption & Bribery: Employees and partners must never offer, solicit, or accept bribes or improper inducements.
- Fraud Prevention: Any fraudulent activity, including misrepresentation or misappropriation, is strictly prohibited.
- Anti-Money Laundering: All financial transactions are monitored to prevent money laundering or funding illegal activities.
- Reporting & Accountability: Employees are trained to identify risks and report concerns through confidential channels.
For guidance on reporting concerns, visit our Trust Center.
Social Dialogue & Employee Engagement
We believe open communication and collaboration are essential to a thriving workplace and sustainable business. Milestone fosters meaningful social dialogue with employees, partners, and stakeholders to ensure diverse perspectives are heard, respected, and acted upon.
Our approach reflects our core values:
- Leverage our Diversity and Unique Strengths: Actively seek input from employees across all backgrounds.
- Invest in Relationships: Build trust through ongoing engagement with teams, clients, and suppliers.
- Practice Active Learning: Use feedback to improve processes, policies, and workplace culture.
- Collaborate to Succeed: Cross-functional teamwork addresses challenges and enhances ethical and operational performance.
- Deliver with a Sense of Urgency: Social concerns and feedback are addressed promptly.
- Anticipate, Innovate, Transform: Dialogue informs innovation and continuous improvement.
Key practices include:
Regular surveys, focus groups, and team meetings
Transparent communication on policies, performance, and organizational changes.
Employee involvement in problem-solving and workplace improvement.
Collaboration with suppliers and communities on social and ethical issues.
Whistleblowing & Reporting Concerns
We provide a safe and confidential way for employees and stakeholders to raise ethical, legal, or safety concerns:
- Safe Reporting: Speak up without fear of retaliation.
- Confidentiality: All reports are handled discreetly.
- Timely Investigation: Concerns are reviewed promptly and thoroughly.
- Corrective Action: Identified issues are addressed with appropriate measures.
- Transparency: Lessons learned are shared where appropriate to strengthen ethical practices.
How We Uphold Ethics
- Policies & Training: Regular training on ethics, compliance, data security, anti-corruption, anti-money laundering, and social dialogue practices.
- Monitoring & Reporting: Controls and audits detect and address risks.
- Open Reporting Channels: Employees and stakeholders can safely raise concerns.
- Continuous Improvement: Policies are reviewed and updated to reflect best practices.
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Awards & Recognition
How Can We Help?
At Milestone Technologies, we take pride in providing the highest level of service excellence in everything we do. Contact us if you have any questions.