Take a look at these stats from the past few years and decide for yourself whether you think the current state of customer service is dire or full of possibilities.
If a customer doesn’t like a product, service, or how a company interacts with them, they can find an alternative with just a quick Google search. That’s why good Customer Experience (CX) is so important. CX encompasses a customer’s entire...
Growing Demand leads to a New Model of Customer Support Crowdsourcing Part 2: Leverage the Existing Knowledge Within Your Organization As your company experiences rapid growth you’ll see Customer Support start to stretch its already thin resources to meet the...