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IT Managed Services Overview

Milestone’s High-touch IT Managed Services

With 20 years of experience and a vast portfolio of quality work with some of the world’s biggest brands, Milestone brings in-depth and proven expertise to IT service delivery. We view technology holistically, which means we take the time to understand your business environment and objectives before delivering actionable ideas to improve both your IT infrastructure and user experience. Every service we provide is driven by passionate problem solvers who love technology and are focused on helping you achieve your goals. By aligning our core values with your unique culture, our people make it their mission to not only meet your needs, but exceed your expectations.

Where IT Managed Services and Intelligent Automation Meet

Today’s modern enterprises are constantly challenged to deliver more with less. Driving scale in operations without compromising flexibility, visibility, and performance is a top-of-mind issue for IT leaders. Moreover, a solid operational framework means more time spent partnering and empowering the business itself versus reacting to operational issues.

With the advent of machine learning and cognitive technologies, businesses can now transform and automate up to 90% of repeatable processes and up to 60% of their end-to-end operations with Intelligent Automation. As a seasoned Managed Services Provider (MSP), Milestone understands that implementing new technology can be a challenging process, but we believe that a keen focus on Intelligent Automation coupled with teams of passionate problem solvers will accelerate that transformative journey.

Milestone can help your business reap the benefits of Intelligent Automation through our successful “people-first” foundation and our strategic technology partnerships.

Service Desk

Enhancing Your End-User Experience | Learn More

Installs, Moves, Adds, Changes (IMAC)

Improving Your Workplace Productivity | Learn More

Data Center

Optimizing Your Data Center Performance | Learn More

Network Operations

Elevating Your IT Infrastructure | Learn More

Asset Lifecycle Management

Accelerating Your Business Operations | Learn More

Contact Center Services

Caring for Your Customers | Learn More

Continual Service Improvement Learn What Your MSP Will Do to Elevate Your IT Download eBook

Selecting a Managed Services Provider Choose the Right MSP to Support Your Business Download Best Practice Guide

Working with a Managed Services Provider Learn How to Build a Strong Relationship with your MSP Download Best Practice Guide

Resource Library

How Intelligent IT Can Advance Your Digital Transformation

In order to stay competitive in a dynamic market, companies need to develop more intelligent and agile IT. Find out how automation and analytics can help.

Optimizing Your IT Assets with Effective ALM

Regularly maintained IT assets are key component of all organizations, but implementing an effective Asset Lifecycle Management (ALM) methodology can be challenging. Learn about the best practices necessary for successful ALM.