Digital entails a shift from manual processes to automated digital technology, where technology dominates all processes and customer interactions. The two major CX requirements from digital are the need for speed and the need for consistency across touchpoints. Paperless touchpoints for claims and renewals, application of emerging technology such as IoT and AI to make claims processing faster and more objective, and deploying analytics to understand the customer boost CX tremendously.
Success in today’s digital age requires curating an ecosystem of digital technologies centred around customer wants and preferences. Download the whitepaper to now!