A global leader in self-publishing embraces digital transformation with Milestone’s Salesforce proficiency!
A US-based self-publishing giant providing technology-enabled publishing services to aspiring authors, aims to make publishing accessible and affordable to anyone, anywhere, and anytime. The client’s business logic container is Salesforce CRM, and all customer data is integrated into Salesforce from various web services. They required a strategic technology partner who could assist them in establishing a unified business model to leverage the full potential of Salesforce and secure a strong position in the self-publishing business.
We have accomplished this by identifying the commonalities among all the clients of the self-publishing giant and introducing a central message bus. This ensures that sales reps and users will have a unified view of all data with a common architecture bus. We also introduced geo-location tracking features to locate and map freelancers, and improved the website experience with value-adds that helped the client eliminate hardcoding and tight integrations. Explore our success story to learn more about Milestone’s emerging Salesforce powerhouse.
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