Large enterprises rely on Global Capability Centers (GCCs) to gain the advantages of offshoring while retaining those of on-premises operations. This eBook presents an overview of the state of GCCs in 2022, with a focus on the key challenges and major trends.
Today, many GCCs are repositioning as value enabling profit centers instead of just cost arbitrage centers. By doing so, they promote innovation by embracing technologies that support Artificial Intelligence and Machine Learning. They also drive efficiencies through automation and RPA. Another key trend is establishing superior Customer Experience. To overcome competition, GCCs invest in the latest digital technologies and leverage data to strengthen analytics as several large corporations have closed their offshore development centers, and transferring the onus to GCCs.
Download this eBook to find out how top GCC service providers in India, such as Milestone, stay ahead of such trends, and deliver valuable efficiencies and competitive advantages to their customers.