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Managing Customer Experience (CX) in a time of crisis

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A single crisis can plunge a business into a debt trap or prevent it from operating again. No business is entirely immune to this risk.

In the event of a crisis, every business needs a crisis management plan (CMP) to help it navigate the uncertain situation. If executed effectively, the CMP can also enable the business to deliver an exceptional customer experience (CX) to its customers.

Download our eBook to learn what a Crisis Management Plan is, how to create an effective one, and how to manage CX during a crisis.

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