The Salesforce Spring ’25 Release is right here, bringing a wide array of powerful features and enhancements devised to help businesses hasten their digital transformation and drive outstanding results. Prominently focused on AI, automation, and user experience, this release offers innovative tools that encourage teams to collaborate efficiently, work smarter, and make data-driven decisions confidently. Regardless of whether you are a developer, an admin, or end user, exciting updates are in across Service Cloud, Sales Cloud, Marketing Cloud, etc., all designed to improve productivity and deliver unique customer experiences.
In this blog, we shall have a closer look at some of the key features in the Spring ’25 release, exploring how they can open new possibilities for your Salesforce environment.
Let us dive deep into the features and enhancements brought about by this new Salesforce release to check what is in store for us to improve our organizational efficiency.
1. Monitoring All Failed and Paused Flow Interviews from the ‘Automation Lightning’ app
The newly launched ‘Monitor’ tab available in the ‘Automation Lightning’ app, is a stopover for locating your failed and paused flow interviews. It offers valuable information about why a flow interview went unsuccessful. You need to debug the failed flow interview from ‘Automation Lightning’ app. Having all information handy ensures the smooth flow of business operations and enhances overall productivity and efficacy.
Where: This change is applicable to Lightning Experience in Professional, Essentials, Performance, Enterprise, Developer, and Unlimited editions.
How: If you have enabled access to ‘Automation Lightning’ app, the ‘Monitor’ tab becomes readily available.
Here is a comprehensive view of all failed and paused flow interviews on ‘Monitor’ tab.
If you want to debug a failed flow interview, click Open on the ‘Details’ page of failed flow interview.
To resume a paused flow interview, click Resume on the ‘Details’ page of paused flow interview.
2. Updating API Requests to Use My Domain Login URL (Release Update)
If you are using an instance-centric URL for the API traffic, you need to substitute it with the My Domain URL. Salesforce is retiring the service that backs hard-coded references, to a particular instance name in the API application traffic routing.
Where: This change is applicable to Salesforce Classic and Lightning Experience (not offered in all orgs) in Performance, Enterprise, Developer, and Unlimited editions.
When: The decommission will happen on April 1, 2025, for the sandbox environments and on June 14, 2025, for the production environments.
How: For instance, if your API traffic is directed to the URL https://na44.salesforce.com/services/Soap/class/AcmeDemoService, you need to change it to https://acme.my.salesforce.com/services/Soap/class/AcmeDemoService.
To analyze this update, from ‘Setup’ in the ‘Quick Find’ box, key in ‘Release Updates’, and then choose Release Updates. For updating API Requests to use My Domain Login URL, you need to abide by the testing and activation steps.
3. Accessing Salesforce in Other Regions via Hyperforce
Hyperforce is currently offered in 17 countries, thereby providing you with more control and selection over data residency. As of June 2024, the CRM giant launched new Hyperforce regions in Israel, and as of October 2024, in Osaka, Japan as well.
Where Are these Changes Applicable?
The delivery using Hyperforce from the Salesforce Customer 360 application package, including Service Cloud, Sales Cloud, Platform, B2B Commerce, and Industries Cloud is available by default in Brazil, Australia, France, Canada, India, Germany, Israel, Indonesia, Japan, Italy, South Korea, Singapore, Switzerland, Sweden, the United States, the United Kingdom, and the United Arab Emirates.
The current list of regions and products are available in the Hyperforce Security, Privacy and Architecture and Salesforce Trust and Compliance Documentation documents.
The Clouds and products that became recently available on Hyperforce are listed in the table given below:
| Cloud | Product or Feature | Description | Available In |
| Commerce | B2C Commerce | Commerce Cloud powers commerce everywhere with AI + Data + CRM, with the most innovative, flexible storefronts that give you the choice of the right tool for every job.
Learn more in B2C Commerce Hyperforce FAQ |
United States |
| Marketing | Data Cloud | Salesforce Data Cloud can help keep you centered with a single source of truth, providing more intelligent, actionable, and trusted data. | Now available in Brazil, Canada, Japan, and the United Kingdom
Also available in Germany, India, and the United States |
| Marketing | Marketing Cloud Engagement | Marketing Cloud Engagement helps build customer relationships efficiently with personalized marketing messages and automated journeys. | Now available in Canada.
Also available in Australia, India, and Japan |
| MuleSoft | MuleSoft Anypoint Platform | Anypoint Platform is a comprehensive integration platform designed to connect applications, data, and devices across on-premises and cloud environments. It enables you to create seamless, agile, and scalable integrations, facilitating faster innovation and improved customer experiences. | Canada and Japan |
| Tableau | Tableau Cloud | Tableau Cloud is a fully-hosted, cloud-based, enterprise-grade analytics solution designed to empower organizations with intelligent tools and insights where people already work.
Learn more in Introducing Tableau on Hyperforce – General Information and FAQ. |
Canada, Germany, United Kingdom, United States |
4. Boosting Productivity and Resource Management by Filling Up Schedule Gaps with Agentforce
There is some good news coming up for dispatchers! They can focus on critical tasks by leveraging ‘Agentforce Field Service Actions’ to deal with schedule gaps. Agentforce uses their objectives and business rules to suggest appointments for filling up the gaps and then schedules the appointments according to their preference.
Where Will this Change Apply?
This feature can be obtained in Lightning Experience in Performance, Enterprise, and Unlimited editions with ‘Einstein for Field Service’ add-on. It is also applicable for Lightning Experience in ‘Einstein 1 Field Service’ edition. Further, this feature needs the ‘Field Service Managed Package’. The Setup for Agentforce is accessible on the desktop site, and to purchase the Einstein for Field Service add-on, you can contact the respective Salesforce account executive.
Who Can Have Access?
Agentforce is accessible to Salesforce users with the ‘Use Agentforce Default Agent’ permission. The users can access the Field Service agent topics and actions using ‘Access Agent Topics and Actions for Field Service’ permission.
How Can We Enable this Feature in Our Org?
This feature can be accessed in Agentforce via ‘Field Service Dispatcher Actions’ topic. You can add the ‘Field Service Dispatcher Action’s topic from asset library and direct your dispatchers to interact with the AI agent in dispatcher console.
5. Verifying Your Return Email Address for Sender Verification (Release Update)
After the Spring ’25 release, you are required to verify your Email address in ‘My Email Settings’ to adhere to the enhanced email security requirements.
Where Will this Change Apply?
This change is applicable to Salesforce Classic and Lightning Experience in all editions except the Database.com version.
When Will this Change Apply?
Salesforce imposes this update in the Spring ’25 release. To obtain the main release upgrade date for your specific instance, search for the instance in Trust Status, and click on the maintenance tab.
Why this Change?
A validated email address is utilized to send emails from the respective account. This update grants improved accountability and security for email delivery.
How Will this Change Apply?
Emails fail to send from the return email address in ‘My Email Settings’, till the address is validated. You need to direct each user to visit his ‘My Email Settings’, to comply with the improved email security specifications. Users can verify their email addresses manually by choosing ‘Resend Verification Email’ and clicking the link given in the email. If the ‘resend’ option is not available, the return address is already validated. Users get a verification email once per release till Spring ’25, which contains the verification link.
6. Enhancing Reusability and Flexibility in Prompt Flows (Release Update)
This release update strips off the ability to indicate a flex prompt template type from a template-triggered prompt flow. Instead, you can generate template-triggered prompt flows that utilize manual inputs, as the flows are not restricted to a single prompt template type. You need to update the existing flows that reference flex prompt template types to utilize manual inputs. This update is available since Winter ’25 release.
Where Will this Change Apply?
This change is applicable to the Lightning Experience in Performance, Unlimited, and Enterprise editions. Further, Einstein Generative AI is available in Lightning Experience.
When Will this Change Apply?
Salesforce implements this update in the Spring ’25 Release. To obtain the major release upgrade date for a particular instance, search for your instance in Trust Status, and click on the Maintenance’ tab.
Why this Change?
Before this update is enforced or enabled, the flex prompt template types are accessible to template-triggered prompt flows. Further, only a flex prompt template type can run a template-triggered prompt flow that references the equivalent flex prompt template type.
After this update is enforced or enabled, the flex prompt template types will no longer be available as prompt template types in the template-triggered prompt flows. The existing and the new template-triggered prompt flows will no longer be associated with a flex prompt template type.
Normally, you can create template-triggered prompt flows that utilize manual inputs, as the flows are not restricted to a single prompt template type. Further, you can reuse the flows for different prompt template types.
How Will this Change Apply?
When this update is enabled or enforced, the already existing template-triggered prompt flows that reference flex templates fail to run as the flex templates they referenced are undefined at this point. The existing flex templates will no longer be available in the template-triggered prompt flows.
Before enabling this update, you need to update the existing template-triggered prompt flows that reference flex templates, to use the manual inputs. From the ‘Setup’ option in the Quick Find box, key in ‘Flows’, and then choose ‘Flows’. Now open every template-triggered prompt flow that utilizes a flex prompt template type and open the ‘Start’ element. After that note down the existing inputs and the corresponding data types.
Further, you need to change the prompt template input type from the ‘Automatic’ mode to ‘Manual’. For every input in the flex template, create a variable of same data type with ‘Available’ option selected for the input. Moreover, you need to update all the references to inputs throughout the flow, as you replaced the earlier input with the manual variables. Now you can save and activate the flow.
7. Reaching Out to More People Using WhatsApp
You can include WhatsApp in your multichannel marketing approach to connect with customers all over the world, effectively. After WhatsApp is set up in your org, the marketers can utilize the brand new ‘Blank WhatsApp campaign’ option to create WhatsApp messages that contain rich media content including video and audio.
Where Will this Change Apply?
This change is applicable to Salesforce Unlimited, Enterprise, and Performance editions with the Marketing Cloud Growth and Advanced editions.
How Can You Enable this Feature in Your Org?
Marketing Cloud currently includes the following functions and features.
- The Flow Builder elements to support a two-way conversation.
- A ‘WhatsApp campaign’ option that has a preconfigured flow with a ‘Send WhatsApp Message’ element.
- A default preference page for WhatsApp and communication subscription support.
- A WhatsApp message builder experience for content development that incorporates support for document, video, and audio files.
- The Marketing Performance dashboards that incorporate in-depth insights on reads, delivery rates, replies, and other important metrics.
To get started, you need to link your ‘WhatsApp Business Account’ to Salesforce and create communication subscriptions to get consent for WhatsApp messages. After this process, set up ‘Marketing Performance’ option to obtain in-depth metrics about the new channel. After the set-up is finished, the marketers can import consent data and start creating WhatsApp campaign content.
8. Managing the Mule Runtime Patch Update
Patch 4.8.2:
This release update in runtime resolves the current connection errors and exceptions associated with large data buffer streaming. The patch comprises the recent DataWeave versions of 2.8 that facilitates-
- Improved Java reflection lookup strategy for bean instances.
- The smooth functioning of the deconstruct pattern while using append on empty objects combined.
CloudHub 2.0 Environment Update:
The security updates are applied to the already existing runtimes. This release comprising 4.4.0, 4.6.10, and 4.8.2 incorporates Runtime Manager Agent 2.6.7.
Expected Impact
All the existing servers will be upgraded with the latest security.
How to Enable?
Select Runtime Manager –> API name –> Settings. Now you can view the Runtime dropdown for updates.
Anypoint Studio & Design Center Updates
- Release of Anypoint Studio 20.
- Design center labels have been renamed as MuleSoft VCS.
- Anypoint has also revised the code builders.
9. Enabling Access to All Salesforce CRM Fields with One Permission
Now you can set up the access to Data Cloud fields quickly by enabling ‘View All Fields (Global)’ user permission that allows access to ‘Field Data’ and ‘View All’ fields, incorporating the fields created later. Earlier, field permissions were granted for every object individually, to enable this widespread access. Further, you can assign ‘View All Fields (Global)’ user permission only to the ‘Platform Integration User’ for accessing fields in Data Cloud, and this is displayed in permission sets without an associated license. However, you cannot assign it to anyone other than the Platform Integration User.
Where Will this Change Apply?
This change is applicable to Data Cloud in Enterprise, Developer, Performance, and Unlimited editions.
When: This change is set to be deployed in February 2025.
How: To enable the ‘View All Fields (Global)’ user permission, check into the ‘Permission Sets Setup’ page. Choose ‘Data Cloud Salesforce Connector’ permission set and enable the permission on ‘System Permissions’ page.
10. Getting Help for Creating Flow Formulas with Einstein (Generally Available)
You can create flow formulas easily by illustrating what you need to calculate and allowing Einstein Generative AI to work out the operators and functions for you. The formulas designed by Einstein are available only in the ‘Flow Formula Builder’. Generative AI can create destructive or inaccurate responses, and hence it is critical to test your formula for safety and accuracy before initiating your flow. At present, this feature is generally available.
Where Will this Change Apply?
This change is applicable to Lightning Experience in Unlimited, Enterprise, and Performance editions with Einstein for Platform add-on, Einstein for Sales, or Einstein for Service. Further, Einstein Generative AI is available in Lightning Experience. If you want to buy Einstein for Service, Einstein for Sales, or Einstein for Platform add-ons, you need to contact the Salesforce account executive.
How Will this Change Apply?
To make this change applicable, you need to turn on ‘Einstein Generative AI’ in Setup. After that, find and choose ‘Process Automation Settings’ in Setup, and enable formulas created by Einstein.
To build formulas with Einstein, you need to open a Formula resource, or an element with ‘Formula Builder’. Further, open the Einstein section and click on the Einstein button (1). Then describe the formula you want Einstein to create (2). While adding resources to your formula description, you need to use the resource menu (3) to choose them, rather than writing it manually. Click on Create (4).
After Einstein creates the formula (5), you need to check the syntax to ensure that it is set up correctly (6) and further, test your formula for safety and accuracy before activating the flow.
Conclusion
In summary, with the roll-out of the much-awaited Salesforce Spring ’25 Release, the users are in for a wide range exciting features and enhancements designed to improve productivity and augment the user experience. Power-packed with the new AI capabilities, advanced CRM functionalities, and elevated security measures, this release aims to boost the operational efficiency of businesses while delivering remarkable customer experiences.
As a Salesforce implementation partner, we ensure that we offer the best-in-class services for our customers, without any compromise on quality. If you have any questions or concerns, feel free to reach out to us at itsolutions@milestone.tech.
