Salesforce Agentforce is an advanced AI-powered platform designed to redefine business processes by automating complex workflows. With its intelligent, autonomous agents, Agentforce enables organizations to enhance customer service with dynamic, multi-turn conversations; streamline operations in sales, marketing, and customer support; and increase efficiency with pre-built agents that handle tasks such as inquiry responses, meeting bookings, and issue resolution.
Being a proud partner of Agentforce, we offer businesses a wide portfolio of solutions designed to enhance efficiency and streamline operations. With our Agentforce use cases, we bring customers closer to the people who are going to actually deliver what they need when they need it. More than the technology, this is a real connection we’re helping to establish with your customers.
With Milestone Technologies as your partner, you will effortlessly build and deploy AI-powered autonomous agents that work around the clock to support your employees and delight your customers.
Fasttrack AI Adoption
We offer exclusive starter packs for a structured approach to implementing AI-powered agents tailored to your business needs.
Our workshop and quickstart services help you identify key use cases, define agent roles, and configure workflows for seamless automation.
Agentforce Workshop
A hands-on discovery session to lay the foundation for AI-driven automation.
- Discovery & Strategy: Identify the best agent to start with and analyze data sources.
- Use Case Identification: Leverage Milestone accelerators to pinpoint key opportunities.
- Agentification Framework: Define process workflows, ROI, and time-to-market strategies.
- Rapid Agent Development: Designed to showcase value and accelerate deployment.
- AI Data Preparation: Structure data for use with AI Data Cloud.
- Comprehensive Discovery Sessions: Multiple in-depth discussions to refine objectives.
Agentforce Quickstart
Kickstart your Agentforce journey with a structured implementation plan.
- Build & Deploy: Get started with AI-driven automation.
- Kickoff & Business Process Review: Identify key business impacts
- Define Agent Role: Establish agent purpose, functionality, and alignment. Speed up implementation with the MTI Agentforce Accelerator.
- Topic Creation: Develop up to three topics with scope, five instructions, labeling, and classification. Accelerate with MTI Agentforce Accelerator.
- Flow Configuration: Set up one automation flow, triggered via an Agentforce conversation.
- Salesforce Training: One-hour session to ensure proficiency in Agentforce customization.
Agentforce Agent Support
Explore the potential of low-code, no-code AI agents that deliver fast ROI and are easy to deploy across industries.
Health Agents | Banking Agents | Product Agents | Ops Agents | Sales Agents | Support Agents | Marketing Agents | CX Agents | Analytics Agents | Finance Agents | HR Agents
Agentforce Industry Capabilities
Businesses across industries face increasing demands for efficiency, personalization, and responsiveness. Salesforce Agentforce simplifies operations by introducing AI-powered autonomous and assistive agents that handle routine, time-consuming tasks with precision. By integrating seamlessly with existing systems, it provides a tailored approach to solving industry-specific challenges, enabling organizations to deliver faster, more accurate, and impactful results across every touchpoint.
Retail
Payments / Finance
Manufacturing
Healthcare
Hospitality
Education
Technology
Real Estate
Legal
NGO
Use Cases Proven to Deliver Real Business Value
Agentforce is transforming how businesses operate by automating repetitive tasks, streamlining processes, and enhancing customer interactions. Here are key use cases across industries.
The rapidly evolving retail environment dictates that companies focus on the variables of customer satisfaction, operational efficiency and optimization of inventory for survival. Agentforce empowers retailers by streamlining key operations, from customer interaction to demand forecasting. The advantages of adopting AI far outweigh the consequences of leaving it behind. So, here’s how Agentforce is can help transform retail operations with real impact and measurable results.
The payments industry demands efficiency, security, and seamless transaction processing. With Agentforce, businesses can automate payment workflows, detect fraudulent activities in real time, and optimize financial operations. With AI-driven analytics, intelligent automation, and predictive insights, organizations can enhance customer experiences, reduce processing costs, and ensure compliance with financial regulations. Here’s how Agentforce is transforming payments with real impact and measurable results.
Manufacturing involves efficiency, predictive maintenance, and streamlined supply chain management. With Agentforce, manufacturers can increase the efficiency of operations, avoid costly machine failure, and have smooth inventory management. It empowers manufacturing companies to cut costs, improve productivity and enhance decision-making by using predictive analytics, real-time monitoring and intelligent workflow automation. So, here’s how Agentforce is transforming manufacturing with real impact and measurable results.
Why Milestone Technologies?
As businesses grow, the demand for efficiency and scalability increases. Milestone Technologies stands as a trusted leader in implementing and optimizing Salesforce Agentforce solutions to help businesses achieve sustainable growth. With decades of hands-on experience, we specialize in deploying tailored AI-powered Salesforce solutions that seamlessly integrate with your existing workflows.
- We design and deploy customized Agentforce solutions tailored to your unique business needs.
- Our expertise ensures seamless automation of workflows, enhancing efficiency across sales, customer service, and marketing.
- We help businesses leverage predictive analytics and real-time monitoring for smarter decision-making.
- We ensure your systems are scalable, adaptable, and optimized for long-term growth.
How Can We Help?
At Milestone Technologies, we take pride in providing the highest level of service excellence in everything we do.
Agentforce is Salesforce’s AI-powered platform designed to automate complex workflows and deliver dynamic, multi-turn conversations. It includes autonomous and assistive agents that handle repetitive tasks in areas like sales, customer service, and marketing, helping businesses improve efficiency and focus on strategic goals.
Unlike traditional chatbots, which rely on static, rule-based scripts, Agentforce uses advanced AI to understand context, handle complex conversations, and automate entire workflows. It adapts dynamically to customer needs and integrates seamlessly with your Salesforce ecosystem for personalized interactions.
Agentforce delivers personalized, context-aware interactions by integrating seamlessly with your CRM and Data Cloud. This allows businesses to respond quickly to customer needs, provide accurate information, and deliver a seamless experience across multiple touchpoints.
Yes, Agentforce is highly customizable to meet the unique needs of various industries, including retail, healthcare, manufacturing, finance, hospitality, and more. Pre-built agents can be tailored to align with specific workflows and business objectives.
Milestone Technologies offers end-to-end support for implementing Agentforce, including customization, integration, and training. Our team ensures a smooth deployment process and provides ongoing assistance to maximize ROI and operational success.
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