Salesforce Customer 360 for Retail

Retail

Set the Stage for Smart Retail

Turn one time buyers into lifelong customers and grow your business into a powerhouse brand with our proven Salesforce solutions.

Imagine if you had one single platform that connects everything from marketing, sales, customer service, to inventory management. That’s exactly what Salesforce Customer 360 for Retail does. With this solution, you get a unified view of each customer, helping you understand their needs, preferences, and shopping behavior. Whether a customer shops online, visits a store, or contacts customer support, they should feel like they are interacting with one brand, not separate departments.

Smooth shopping experiences across online and offline stores
Stronger customer relationships through personalized interactions
Efficient operations that help reduce costs and increase profits

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Key Salesforce Use Cases Transforming the Retail Ecosystem

Deliver Personalized Shopping Experiences

360° customer view for seamless interactions across all touchpoints.
AI-driven insights to anticipate shopper needs and provide tailored recommendations.
Omnichannel engagement ensures a unified online and offline journey.

Reduce In-Store Costs & Maximize Conversions

Offer products beyond in-store stock with endless aisle solutions.
Optimize inventory levels using AI-driven automation.
Increase profitability with personalized promotions based on purchase history.

Boost Employee Productivity & Efficiency

Smart task management for streamlined in-store operations.
Instant access to product and customer insights for better service.
AI-powered training and real-time communication tools to empower employees.

AI-Powered Retail with Agentforce

Virtual AI sales assistants help customers find the right products effortlessly.
Automated order processing reduces delays and errors.
Intelligent chatbots provide 24/7 support across digital and in-store platforms.
Sentiment analysis enhances personalized support and engagement.

We help retailers streamline operations and enhance customer experiences with right Salesforce solutions. Whether selling online or in-store, our tools create seamless, personalized shopping journeys using AI-driven recommendations and automation. Predictive analytics improve inventory management, ensuring products are available when needed, while AI-powered loyalty programs encourage repeat business and stronger customer relationships.

We bring digital transformation to physical stores with mobile POS, smart shelves, and AI-powered search, making shopping easier. Real-time analytics help retailers make faster, smarter decisions based on customer behavior and market trends. Our AI-driven marketing tools, including audience segmentation and campaign tracking, ensure ads reach the right customers for better results.