Activate Human Resource Service Delivery (HRSD)

Transforming your HR Service Delivery into a strategic business lever

Milestone brings you the power of Activate HR – to drive measurable outcomes and unlock the true potential of your ServiceNow HR Service Delivery solution. Leave it to top-performing ServiceNow experts from Milestone to lead your HR efforts and achieve never-before service delivery excellence.

  • Fixed price subscription model
  • Active, ongoing support of ServiceNow experienced professionals with HR expertise
  • Ongoing value generation from your ServiceNow investment
  • Improve efficiency and productivity
  • Save time and cost
  • Minimize business disruptions

Take your HR Service Delivery to the next level

Elevate your HR Service Delivery to new heights, achieving exceptional ROI, freeing up valuable HR hours, and creating transformative employee experiences.

Drive ROI of 254% and millions in savings

Play a pivotal role in organization growth, driving ROI of 254% and $7 million in savings.

  • Customized HR strategy for selection, onboarding, recruitment, training, retention, and retirement.
  • Automated workflows
  • Performance analytics
  • Employee experience enhancement
  • Talent acquisition efficiency
  • Compliance Management
  • HR analytics
  • Payroll optimization
  • Change management
Free up to 10,000 hours for HR professionals

Employees can engage anywhere and tend to self-serve ~80% of repeat requests through a Virtual Agent. Freeing up to 10,000 hours for HR professionals.

  • AI-powered experiences on the Now platform encourage new ways to work
  • Automate the business process
  • Gain actionable insights
  • Enjoy real-time visibility
  • Anticipate trends
  • Seamless Integration with HR Systems
  • Support hybrid work
Create an employee experience powerhouse

Milestone empowers a seamless and engaging employee experience through streamlined service management and personalized communications.

  • Unified portal to find people, systems, news, announcements, policies, and service support
  • Consolidation of service tickets, tasks, and approvals from multiple systems
  • Personalized communications across channels, on the go
  • Single sign-on for requesting eligible applications
  • Unified view of employee documents
  • Improve employee engagement and productivity
  • Measure engagement across channels

Why Milestone?

Forge partnerships that create a lasting impact

Milestone’s impact on its clients is mirrored in its recognition for service delivery, its average ServiceNow CSAT score of 4.4/5, NPS score of 71.9, and enduring client relationships spanning 26+ years.

Milestone enables you to transform your HR Service Delivery experience, bringing deep expertise and a practical, result-oriented approach that fosters lasting business growth and employee satisfaction.

  • ServiceNow Elite partner
  • Deep expertise in HR functions
  • Dependable ServiceNow experts with over 15 years of experience
  • More than 150 successful client implementations
  • Practical approach with a focus on measurable outcomes
  • Invested in your success








Years in Business


Customized Solutions

How Can We Help?

At Milestone Technologies, we take pride in providing the highest level of service excellence in everything we do. 

Get in touch with us today.

Awards & Recognition

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