ServiceNow Customer Service Management (CSM)

Setting new benchmarks in customer delight and loyalty

Redefine your approach to customer service with ServiceNow CSM. Elevate the customer experience, optimize workflows, and boost operational and workforce efficiencies through greater collaboration and modern technology.

  • Digitally transform the customer service
  • Improve resolution quality
  • Reduce caseloads and resolution time
  • Grow revenue through increased loyalty

Wow customers with prompt, convenient, and hassle-free services

Milestone enables organizations to optimize their customer support workflows, enhance cross-departmental collaboration, and improve customer satisfaction.

Reduce caseload with self-service

Empower your organization with self-service capabilities that streamline operations and elevate the customer experience.

  • Service tickets created and resolved through AI-powered ServiceNow CSM Portal
  • Personalized, self-service options for faster resolution and caseload reduction
  • Virtual agent assistance
  • Automated and connected digital workflows
  • End-to-end service support
Slash inquiry resolution time by 70%

Gain full visibility into issue and resolution management and empower teams to make informed decisions that improve efficiency.

  • Provide effortless customer service
  • Solve complex issues
  • Promote cross-departmental collaboration through task assignment
  • Increase customer satisfaction
  • Enhance product and service quality
  • Preempt and fix issues before they occur, reduce average daily ticket volume by ~41%
  • Reduce service costs
  • Grow revenue
Place service at the heart of your organization

Boost customer satisfaction, loyalty, and brand reputation with ServiceNow CSM.

  • Issue monitoring and management
  • Providing omnichannel services
  • Knowledge management
  • Change management
  • Workflow automation

Why Milestone?

Forge partnerships that create a lasting impact

Milestone’s impact on its clients is mirrored in its recognition for service delivery, its average ServiceNow CSAT score of 4.4/5, NPS score of 71.9, and enduring client relationships spanning 26+ years.

The Milestone ServiceNow Customer Service Management (CSM) team has specific processes and methodologies designed with first-hand experience to ensure the most efficient and effective use of the ServiceNow CSM platform. Building upon years of experience with the ServiceNow platform, we expertly configure and design the intricate interactions that revolutionize any organization’s customer service center.

  • Elite ServiceNow partner
  • Experienced team of Solution Architects, Technical Consultants, and Engagement Managers
  • Successfully implemented ServiceNow’s largest Customer Service Management project to date
  • Automation capabilities
  • Proactive customer service
  • Increased agent efficiency
  • Flexible deployment options








Years in Business


Customized Solutions

How Can We Help?

At Milestone Technologies, we take pride in providing the highest level of service excellence in everything we do. 

Get in touch with us today.
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