CMDB Deployment Fuels a Leading Restaurant Chain’s Resilience
Client Overview
An American restaurant chain headquartered in South Carolina is one of the largest full-service family restaurant chains in the United States, with over 1000+locations worldwide.
Client's Challenge
The leading restaurant chain faced challenges in its CMDB, including:
- Limited visibility into the entire IT infrastructure.
- Difficulty in the change management.
- Challenges in strategic planning and operational decision-making.
- Insufficient visibility into compliance and security requirements, including gaps in tracking patch levels, operating system versions, and other critical configurations necessary for regulatory adherence.
Milestone Solution
The restaurant chain engaged Milestone to design and deploy a robust, reliable Configuration Management Database (CMDB), leveraging self-updating sources such as SCCM and Discovery to populate configuration items (CIs). This approach minimizes manual intervention, ensuring the CMDB remains accurate and up to date. The primary goal of this deployment is to enable better tracking of changes to configuration items within their environment, allowing the organization to identify and manage changes that may adversely impact their IT infrastructure.
- Collaborated in sessions to understand current ITSM applications and align on objectives for CMDB implementation.
- Measured the impact of the target-state CMDB on the client’s existing ITSM applications.
- Configured and deployed the CMDB Health Dashboard along with comprehensive reports to continuously monitor CMDB completeness, compliance, and correctness.
- Deployed discovery implementation.
Value Delivered
- Empowered teams to anticipate and understand which systems and services are affected during changes and outages, enabling faster and more informed responses.
- Provided the team with clear insights into out-of-the-box (OOB) capabilities, customizations, and facilitating smarter choices that reduce complexity.
Service That Powered
ITOM / CMDB Project
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