Enhanced Legal Efficiency with ServiceNow Legal Service Delivery for a Leading Video Games Company
Client Overview
Client's Challenge
The client’s international legal teams, based in the United States and South Korea, were relying on an outdated legal management system, a custom application for side projects, and a custom e-signature solution, leading to inefficiencies, silos, and compliance risks. The client also faced challenges:
- Outdated legal management application.
- Difficulty in tracking progress.
- Non-intuitive user interface design.
- Need for customized E-Signature integration to seamlessly incorporate tailored e-signature tools.
Milestone Solution
The video game company partnered with Milestone Technologies, trusting in our proven track record for on-time implementation and delivery, to modernize their legal operations with out-of-the-box electronic signature capabilities on the Now Platform.
- Legal Request Management
- Legal Contract Management Practice App
- Legal NDA Request Automation.
- Legal Requests in Service Portal.
- Side Project Process for Employees' Individual Computer Programming Projects.
- Card Art Trademark Process.
- Integration Hub Integration with DocuSign.
- Legal Counsel Center Advanced Workspace.
Value Delivered
- Improved legal user experience with the newer Legal Counsel Center Workspace
- Increased efficiency in processing legal requests with Information Security and IT teams
- Streamlined integration for electronic signature
- Consolidated the storage of signed contracts linked to originating requests of signed contracts linked to originating requests
- Better visibility of legal request status and progress to employees through the Service Portal
Improved legal user experience
Increased efficiency in processing legal requests
Service That Powered
Legal Service Delivery
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