Streamlined Business Continuity & Disaster Recovery for a Leading Technology Leader
Client Overview
A technology company headquartered in California provides cloud storage, file synchronization, and file-sharing services.
Client's Challenge
The technology company, following the appointment of a new director, was undergoing organizational transformation and recognized the need to modernize its Business Continuity and Disaster Recovery (BCDR) program. The organization was relying on spreadsheets and Word documents, including:
- Manual management of impact analysis and continuity plans.
- Limited visibility of dependencies between assets.
- No relationship with GRC activities.
- Inefficient management of exercises or crises.
Milestone Solution
The new leadership sought a centralized, standardized solution aligned with industry best practices to streamline and strengthen their BCDR initiatives, ensuring resilience and rapid response in the face of disruptions.
- Activated business continuity application
- Imported existing business continuity and disaster recovery content
- Created templates for impact analyses and continuity plans
- Established processes for ongoing management
Value Delivered
- Integrated the solution seamlessly with existing ServiceNow applications for unified management.
- Automated identification of asset relationships and dependencies, enhancing accuracy and visibility.
- Improved efficiency in the creation, review, and approval of impact analyses and continuity plans.
- Streamlined exercise management and crisis response processes, supporting faster and more coordinated actions.
Service That Powered
Business Continuity Management (BCM)
Want to Learn More?
Milestone experts take the time to listen, understand your needs, and provide the right mix of tools, technology, and resources to help you meet your goals.