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For ServiceNow Success: ‘Design with the End in Mind’

For ServiceNow Success: ‘Design with the End in Mind’

For ServiceNow Success: ‘Design with the End in Mind’ It’s a new year and a great time to renew your approach to reaching business goals. Perhaps your team is about to embark on a ServiceNow project in the next year...

December 20, 2021

Goodbye ITIL Version 3.0, Hello ITIL Version 4.0

ServiceNow ITIL Tips and Tricks

Goodbye ITIL Version 3.0, Hello ITIL Version 4.0

Goodbye ITIL Version 3.0, Hello ITIL Version 4.0 In January 2021, AXELOS announced that the Information Technology Infrastructure Library (ITIL) version 3.0 will be discontinued by the end of 2021and replaced by the new ITIL version 4.0. framework for IT...

June 3, 2021

Service Level Agreements Decoded: A Closer Look at Three Common Ones

ServiceNow Implementation ServiceNow ITIL

Service Level Agreements Decoded: A Closer Look at Three Common Ones

Service Level Agreements Decoded: A Closer Look at Three Common Ones Help with Service Level Agreements When considering Service Level Agreements (SLAs), it’s important to remember that an SLA is intended to clarify the expectations between the client/customer and the...

February 28, 2020

Tag: ITIL

For ServiceNow Success: ‘Design with the End in Mind’

Goodbye ITIL Version 3.0, Hello ITIL Version 4.0

Service Level Agreements Decoded: A Closer Look at Three Common Ones

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Milestone Technologies, Inc.