The only industry where a brand hesitates to advertise its services or hopes a client never needs to return for the same treatment. Healthcare. And the only empathetic way to connect with patients is by making them feel truly cared for from the start. This is where Salesforce CRM plays a transformative role.
Salesforce streamlines and strengthens relationships across six key sectors: Providers, Payers, Pharma, MedTech, and Public Sector Health. Milestone Technologies delivers customized Salesforce solutions that drive a new era of connected personalized medicine. Our solutions empower life sciences companies, healthcare providers, and patients with better engagement, smarter insights, and stronger relationships.
Build stronger patient relationships by delivering personalized, one-to-one experiences across every touchpoint, from acquisition to ongoing engagement.
Streamline patient access with a unified engagement platform that accelerates service delivery, enhances satisfaction, and reduces operational costs.
Enable medical device companies to create innovative solutions that connect patients, physicians, and partners, improving engagement and saving lives.
Minimize errors with automated prescription management and secure data storage, ensuring accuracy, compliance, and better patient outcomes.
Creating Stronger Relationships Between Patients, Payers & Care Providers
Providers (Hospitals & Clinics)
- 360-degree patient view with Healthcare Cloud consolidates medical records, interactions, and history into a unified platform.
Care coordination tools like Patient Workspaces allow real-time collaboration among doctors, nurses, and case managers.
Automated engagement with Salesforce Marketing Cloud ensures timely appointment reminders, post-care follow-ups, and wellness tips.
Predictive analytics using Einstein AI & Agentforce AI helps providers detect early signs of deterioration.
Payers (Insurance Companies & Health Plan Providers)
- Seamless member management integrates enrollment, policy servicing, and claims automation in one platform.
AI-driven fraud detection enhances security by identifying anomalies in real-time.
Omnichannel Service Cloud support provides 24/7 assistance via chat, email, and self-service portals.
Agentforce AI-powered virtual assistants streamline claims processing and customer support.
Pharma
- AI-driven sales automation improves engagement with healthcare professionals and streamlines drug marketing.
Experience Cloud enhances R&D collaboration, accelerating clinical trials and regulatory approvals.
Predictive analytics with Agentforce AI identifies ideal trial candidates and forecasts treatment outcomes.
MedTech
- IoT integration with Salesforce enables real-time device monitoring, predictive maintenance, and proactive support.
Field Service Lightning optimizes equipment servicing, reducing downtime for hospitals and clinics.
Self-service portals provide easy access to device training, documentation, and support.
Public Sector Health (Government Healthcare Programs, NGOs, Public Health Agencies)
- Health Cloud & Tableau track community health trends, outbreaks, and inform policy decisions.
- Experience Cloud simplifies access to healthcare services, vaccinations, and public resources.
- Secure data-sharing enables real-time collaboration between hospitals, researchers, and agencies.
Being one of the best Salesforce Health Cloud implementation partners, our Salesforce healthcare solutions help healthcare providers enhance patient experiences, improve care coordination, and optimize operational efficiency. From 360-degree patient views to intelligent data-driven insights, our specialized tools support better decision-making and improved health outcomes.
We drive digital transformation in healthcare, connecting care teams, patients, and data for a more personalized and seamless healthcare journey. To navigate implementation challenges and unlock the full potential of Salesforce, partner with the top salesforce healthcare company in Fremont, California – Milestone Technologies and ensure you get the most out of your investment.
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