Milestone Technologies

Maximise productivity & minimize time with Agentforce!

Effortlessly build and deploy AI-powered autonomous agents that work around the clock to support your employees and delight your customers. 

Explore Agentforce Solutions

Agentforce

Salesforce Agentforce is an advanced AI-powered platform designed to redefine business processes by automating complex workflows. With its intelligent, autonomous agents, Agentforce enables organizations to enhance customer service with dynamic, multi-turn conversations; streamline operations in sales, marketing, and customer support; and increase efficiency with pre-built agents that handle tasks such as inquiry responses, meeting bookings, and issue resolution.  

Being a proud partner of Agentforce, we offer businesses a wide portfolio of solutions designed to enhance efficiency and streamline operations. With our Agentforce use cases, we bring customers closer to the people who are going to actually deliver what they need when they need it. More than the technology, this is a real connection we’re helping to establish with your customers! 

Benefitting every industry with Agentforce

Businesses across industries face increasing demands for efficiency, personalization, and responsiveness. Salesforce Agentforce simplifies operations by introducing AI-powered autonomous and assistive agents that handle routine, time-consuming tasks with precision. By integrating seamlessly with existing systems, it provides a tailored approach to solving industry-specific challenges, enabling organizations to deliver faster, more accurate, and impactful results across every touchpoint. 

Hospitality

Hospitality

Guests today expect seamless and personalized experiences, from booking a stay to check-out. Agentforce enables hospitality businesses to meet these expectations by automating critical touchpoints, reducing delays, and enhancing guest satisfaction. 

  • Automate room bookings, cancellations, and payment processing for a hassle-free customer experience. 
  • Provide 24/7 support for guest inquiries, offering instant assistance with AI chatbots. 
  • Tailor activity, dining, and service recommendations based on guest preferences and past behaviors. 
  • Streamline housekeeping and maintenance request workflows for quicker resolutions. 

Retail

Retail

Retail customers demand fast service, personalized recommendations, and seamless shopping experiences. Agentforce simplifies these complexities, enabling retailers to meet customer expectations efficiently. 

  • Deliver tailored product recommendations using AI-driven customer insights.
  • Automate inventory management to prevent stockouts and maintain product availability.
  • Provide instant answers to questions about product availability, return policies, or delivery timelines.
  • Simplify the checkout process with AI-assisted payment and order confirmation systems.

Healthcare

Healthcare

Patients and caregivers expect timely communication and efficient service in healthcare settings. Agentforce helps healthcare providers streamline operations while improving patient engagement and satisfaction.

  • Automate appointment scheduling, reducing wait times and booking errors.
  • Send timely follow-up reminders for better patient adherence to treatment plans.
  • Answer patient queries instantly with AI-powered virtual assistants.
  • Manage billing and insurance claims efficiently to minimize administrative delays.

Manufacturing

Manufacturing

Manufacturers face constant pressure to improve productivity while maintaining quality and minimizing downtime. Agentforce automates routine processes, ensuring smoother operations and better customer communication.

  • Track orders in real time and provide accurate updates to clients automatically.
  • Schedule predictive maintenance to prevent equipment failures and reduce downtime.
  • Analyze supply chain data to improve logistics and meet delivery deadlines.
  • Automate production planning based on inventory levels and market demand forecasts.

Finance

Finance

Customers in the financial sector expect secure, personalized, and fast services. Agentforce equips financial institutions with tools to deliver high-quality interactions while maintaining stringent compliance.

  • Automate fraud detection and alert systems for enhanced security.
  • Offer tailored financial advice based on individual transaction histories and profiles.
  • Streamline loan application and approval processes for quicker outcomes.
  • Respond instantly to queries about account details, transactions, or investment opportunities.

Education

Education

Students and parents expect smooth processes and personalized support from educational institutions. Agentforce simplifies administrative workflows, making it easier for institutions to focus on delivering quality education.

  • Automate student enrollment, fee payments, and attendance tracking, saving administrative time.
  • Provide instant responses to questions about courses, schedules, or exams.
  • Personalize learning paths for students using AI-driven data insights.
  • Streamline resource allocation and staff scheduling for operational efficiency.

Technology

Technology

In the fast-paced tech sector, customers and teams expect rapid support and efficient processes. Agentforce simplifies repetitive tasks, allowing tech firms to focus on innovation.

  • Automate IT service requests, reducing ticket resolution times.
  • Deploy and update software applications without manual intervention.
  • Provide instant troubleshooting assistance with AI-powered virtual agents.
  • Streamline client and employee onboarding for a better experience.

Real Estate

Real Estate

Homebuyers and renters expect timely information and personalized assistance from real estate professionals. Agentforce automates key processes, allowing agents to focus on building relationships.

  • Schedule property visits and follow-ups automatically to reduce manual effort.
  • Provide instant responses to inquiries about property listings, pricing, and availability.
  • Simplify document management for agreements, contracts, and payments.
  • Analyze client preferences to recommend properties that meet their needs.

Legal

Legal

Legal clients expect accurate, timely updates and efficient document handling. Agentforce assists legal teams in managing administrative tasks, improving accuracy, and enhancing client relationships.

  • Automate document drafting for contracts, filings, and legal agreements.
  • Provide real-time updates on case progress and important deadlines.
  • Simplify client intake and data collection with AI-driven automation.
  • Organize and retrieve case-related documents quickly for better productivity.

NGO

NGO

Non-Governmental Organizations (NGOs) require seamless operations, efficient resource management, and impactful donor engagement to achieve their missions. Agentforce helps NGOs optimize their processes, freeing up time to focus on driving meaningful change.

  • Streamline donor communication and engagement with personalized, AI-driven outreach.
  • Automate administrative tasks like data entry, volunteer scheduling, and grant tracking.
  • Provide real-time progress reports for donors and stakeholders to enhance transparency.
  • Organize and manage project data efficiently for improved decision-making and impact assessment.

Use cases proven to deliver real business value

Agentforce is transforming how businesses operate by automating repetitive tasks, streamlining processes, and enhancing customer interactions. Here are key use cases across industries.

Agentforce in Retail

The rapidly evolving retail environment dictates that companies focus on the variables of customer satisfaction, operational efficiency and optimization of inventory for survival. Agentforce empowers retailers by streamlining key operations, from customer interaction to demand forecasting. The advantages of adopting AI far outweigh the consequences of leaving it behind. So, here’s how Agentforce is can help transform retail operations with real impact and measurable results.

Agentforce in Finance

The financial sector is aggressively demanding speed, accuracy and security to ensure seamless operations while adhering to regulatory requirements. By integrating Agentforce into financial services, businesses can help reduce processing times, enhance fraud detection and create personalized customer interactions, driving both operational efficiency and customer satisfaction. So, here’s how Agentforce transforms the finance sector with real impact and results. 

Agentforce in Manufacturing

Manufacturing involves efficiency, predictive maintenance, and streamlined supply chain management. With Agentforce, manufacturers can increase the efficiency of operations, avoid costly machine failure, and have smooth inventory management. It empowers manufacturing companies to cut costs, improve productivity and enhance decision-making by using predictive analytics, real-time monitoring and intelligent workflow automation. So, here’s how Agentforce is transforming manufacturing with real impact and measurable results. 

Why Milestone?

Milestone offers innovative IT solutions to businesses of all sizes, including network infrastructure, cloud solutions, cybersecurity, and managed services with a highly experienced team of professionals. We provide 100% customized solutions to meet the unique needs of each client.

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Your questions, answered!

Agentforce is Salesforce’s AI-powered platform designed to automate complex workflows and deliver dynamic, multi-turn conversations. It includes autonomous and assistive agents that handle repetitive tasks in areas like sales, customer service, and marketing, helping businesses improve efficiency and focus on strategic goals.

Unlike traditional chatbots, which rely on static, rule-based scripts, Agentforce uses advanced AI to understand context, handle complex conversations, and automate entire workflows. It adapts dynamically to customer needs and integrates seamlessly with your Salesforce ecosystem for personalized interactions.

Agentforce delivers personalized, context-aware interactions by integrating seamlessly with your CRM and Data Cloud. This allows businesses to respond quickly to customer needs, provide accurate information, and deliver a seamless experience across multiple touchpoints. 

Yes, Agentforce is highly customizable to meet the unique needs of various industries, including retail, healthcare, manufacturing, finance, hospitality, and more. Pre-built agents can be tailored to align with specific workflows and business objectives.

Milestone Technologies offers end-to-end support for implementing Agentforce, including customization, integration, and training. Our team ensures a smooth deployment process and provides ongoing assistance to maximize ROI and operational success.

Agentforce in Retail

Enhancing Customer Experience & Sales

The rapidly evolving retail environment dictates that companies focus on the variables of customer satisfaction, operational efficiency and optimization of inventory for survival. Agentforce empowers retailers by streamlining key operations, from customer interaction to demand forecasting. The advantages of adopting AI far outweigh the consequences of leaving it behind. So, here’s how Agentforce is can help transform retail operations with real impact and measurable results.

Use Cases

AI-powered customer support
  • AI agents handle routine inquiries, including order status, refunds, and product availability.
  • Automated order modifications, cancellations, and returns improve customer satisfaction.
Personalized shopping experience
  • Seamless integration with e-commerce platforms to provide tailored product recommendations based on browsing and purchase history.
Smart inventory & demand forecasting
  • AI-driven sales trend analysis predicts demand, ensuring optimal stock levels.
  • Automated restocking and vendor management reduce supply chain inefficiencies.
  • Minimizes overstocking and understocking, preventing lost sales and excessive inventory costs.
Advanced customer insights & loyalty optimization
  • AI-powered dashboards and CRM analytics help segment high-value customers.
  • Identifies low-return customers for exclusive offers and loyalty incentives.

Tangible impact

Reduced cart abandonment

Enhanced customer experience leads to better retention.

Optimized inventory management

Better stock accuracy and lower holding costs.

Higher conversion in loyalty programs

Personalized offers drive engagement.

Increased repeat purchases

VIP customers receive targeted incentives, boosting long-term loyalty.

Agentforce in Finance

Automating operations, enhancing security & maximizing growth

The financial sector is aggressively demanding speed, accuracy and security to ensure seamless operations while adhering to regulatory requirements. By integrating Agentforce into financial services, businesses can help reduce processing times, enhance fraud detection and create personalized customer interactions, driving both operational efficiency and customer satisfaction. So, here’s how Agentforce transforms the finance sector with real impact and results.

Use Cases

Fraud detection & risk mitigation

Real-time transaction analysis detects anomalies and prevents fraudulent activities before they cause financial losses.

Automated customer onboarding & loan processing

AI automates identity verification, credit risk assessment and loan approvals, reducing manual effort and speeding up processes.

AI-powered customer support

Virtual AI assistants handle common queries, including account balances, transaction statuses and policy details, reducing customer service workload.

Data-driven financial forecasting

AI forecasts market trends, credit risks and customer spending patterns, enabling smarter decision-making for financial institutions.

Personalized investment advisory

Helps customers make informed investment decisions based on their financial goals and risk tolerance.

Tangible impact

Faster fraud detection

AI-driven risk analysis prevents financial losses.

Reduced loan processing time

Automated approvals and KYC checks accelerate lending.

Lower customer support costs

AI automation reduces the need for human agents.

Improved compliance & risk management

Enhances efficiency and reduces regulatory fines.

Increased customer engagement

Personalized financial recommendations drive a 25% boost in user interaction.

Agentforce in Manufacturing

Increase efficiency, decrease downtime & improve operations

Manufacturing involves efficiency, predictive maintenance, and streamlined supply chain management. With Agentforce, manufacturers can increase the efficiency of operations, avoid costly machine failure, and have smooth inventory management. It empowers manufacturing companies to cut costs, improve productivity and enhance decision-making by using predictive analytics, real-time monitoring and intelligent workflow automation. So, here’s how Agentforce is transforming manufacturing with real impact and measurable results.

Use Cases

Predictive maintenance & equipment optimization
  • AI analyzes equipment performance in real time, predicting failures before they occur to prevent costly downtime.
Streamlined production & workflow optimization
  • Identifies bottlenecks in production and reallocates resources to maximize efficiency.
  • Enhances workflow automation to improve operational productivity.
AI-powered customer support
  • Real-time defect detection ensures high product quality with minimal waste.
  • Improves accuracy in quality control checks, reducing rework and material loss.
Smart inventory & supply chain management
  • Predicts demand trends and automates inventory tracking to prevent overstocking or stockouts.
  • AI-powered procurement automation and real-time shipment tracking enhance supply chain efficiency.
Compliance & workplace safety
  • Ensures adherence to regulatory standards with automated safety checks and reporting.
  • Reduces operational risks by streamlining compliance monitoring.

Tangible impact

Reduction in unplanned downtime

Predictive maintenance minimizes equipment failures.

Improvement in production efficiency

Optimized workflows enhance manufacturing output.

Decline in supply chain disruptions

AI-driven demand forecasting ensures smooth operations.

Cost reduction in procurement & logistics

Automation streamlines supplier relations and logistics.

Improvement in quality control accuracy

AI reduces waste and rework through enhanced defect detection.

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