All well-run IT organizations need a cost-effective and scalable system for acquiring, deploying, monitoring, maintaining, upgrading and retiring IT hardware and software assets. This system maximizes the value organizations receive from these expensive assets. But traditional IT asset management is labor, capital and space-intensive.
1. Collaborative Procurement
An employee orders new device by interacting with a Virtual Procurement Assistant via a conversational interface.
2. Workflow Orchestration
The Virtual Procurement Assistant submits the order through the company’s ITSM system, which use the company’s Procure-to-Pay system to place the order with the vendor.
3. Near Zero Touch Imaging
The vendor applies the company’s approved and current image and an asset tag, then drop ships the device to an employee.
4. End User Receives Laptop
Once the end user unpacks the device, plugs it in and is authenticated, secure, automated software downloads, installs and configures all the end user’s necessary software packages, updates and patches. During operation, new patches automatically download and install.
5. Troubleshooting
The end user resolves problems by working with Virtual Service Desk agents and human agents that use remote diagnostics tools. For hardware problems, the employee ships the device to the company and receives a replacement.
6. End of Life Disposition
Once the device has reached its end of life or is un-repairable, a specialist vendor handles device disposition including hard disk removal, destruction and disposition auditing.
Our IT Asset Management experts are available to learn about your situation, understand your needs, and show you how Milestone can help you meet your goals. Just fill in the form to the right, and we’ll get back to you shortly!
