Maintaining Operational Stability and Business Continuity
OVERVIEW
For any organization, the right Asset Lifecycle Management (ALM) structure yields significant, measurable benefits:
-
- More accurate forecasting and planning
- Heightened security and reduced risk
- Greater client and employee experience
- Enablement of digital transformation initiatives
- Improved return-on-investment
Milestone’s Near Zero Touch Asset Lifecycle Management is Your IT Asset Management Solution
Typically, ALM accounts for more than 25%* of IT budgets – making choosing the right provider essential. Milestone’s ALM solution is designed for scalability, leveraging a combination of people, processes, and technology to deliver end-to-end services from asset procurement to disposition.
* Source: IDC ITC Global forecasting
Modern IT Asset Lifecycle Management Operational Framework
Business Needs
IT ALM is one of the largest ongoing challenges that organizations face. Efficiency and scalability are key components of an effective asset management solution for modern IT challenges:
Maintaining device security, proactive
asset monitoring and vulnerability fixing
High inventorying and
warehousing costs
Inefficient operational workflow
impacting user experience
Features and Capabilities
Superior End User Experience
With consistent customer experience scores above 95%, our service delivery organization takes pride in delivering exceptional service. We ensure device availability at the time of induction, subsequent management, and security of the device.
Superior End User Experience
Increased Visibility and Accountability of All Assets
Using Near Zero Touch imaging, all assets are tagged and provisioned before being dispatched to the employee. Increased visibility brings inventory intelligence for informed decision-making and increases operational agility. Milestone partners with you to reduce time and effort for IT asset management.
Increased Visibility and
Accountability of All Assets
Remote Monitoring and Support
User is authenticated remotely, initiating:
- Automated software downloads
- Installation and configuration of necessary software packages
- Updates and patches
Built to scale, our solution automates and expands service capabilities while also reducing cost.
Remote Monitoring and Support
Reduced Labor, Inventory and Warehouse Costs
With several Fortune 50 organizations in our portfolio, our experienced Milestone team shares techniques and standards that optimize and enhance your asset lifecycle management services. Using a specialized vendor, we simplify the disposition/auditing process once a device has reached its end-of-life.
Reduced Labor, Inventory and
Warehouse Costs
Improved Security and Vulnerability Management
By using Remote Monitoring and Management Tools, virtual and human service desk assistants troubleshoot issues, update software patches and detect and fix security vulnerabilities. We deliver an integrated solution to meet your needs via platform partnerships.
Improved Security and Vulnerability
Management
Success Stories
Whether it is managing IT assets, device Security or proactive monitoring, Milestone Technologies Managed Services can fix it.
Social Media Company Increased Task Throughput by 42%
The client partnered with Milestone to implement Lean Workflow, a proven methodology with a customized solution to meet its rapidly growing asset lifecycle management services.
Learn More →
Minimized Downtime Risk for 5 Million+ Servers
Milestone delivers onsite Smart Hands repair services across 15 data centers globally, affecting 400,000+ repairs annually.
Learn More →
Reliable Systems for Accommodating Changing Environment
Milestone provided support and expertise for the client’s implementation projects and designed ongoing support solutions to assist their changing environment.
Learn More →