1. Collaborative Procurement
An employee orders new device by interacting with a Virtual Procurement Assistant via a conversational interface.
2. Workflow Orchestration
The Virtual Procurement Assistant submits the order through the company’s ITSM system, which use the company’s Procure-to-Pay system to place the order with the vendor.
3. Near Zero Touch Imaging
The vendor applies the company’s approved and current image and an asset tag, then drop ships the device to an employee.
4. End User Receives Laptop
Once the end user unpacks the device, plugs it in and is authenticated, secure, automated software downloads, installs and configures all the end user’s necessary software packages, updates and patches. During operation, new patches automatically download and install.
The end user resolves problems by working with Virtual Service Desk agents and human agents that use remote diagnostics tools. For hardware problems, the employee ships the device to the company and receives a replacement.
6. End of Life Disposition
Once the device has reached its end of life or is un-repairable, a specialist vendor handles device disposition including hard disk removal, destruction and disposition auditing.