Collaborate Anywhere With Flexible AV Services
Connecting experiences and ensuring seamless information sharing across people, devices, and functions in the digital workplace is a top priority for enterprises. Hybrid workforces are the new reality, and organizations are actively seeking to create an employee experience that spans virtual and in-office connectivity.
Audio-visual conferencing, collaboration, and events infrastructure has become an integral and integrated part of any business, essential in driving employee engagement and productivity. The demand for enterprise AV services is expected to register a compound annual growth rate of 5.1% during 2022-2027, and the shift to private, public, and hybrid cloud deployments over purely on-premises solutions is driving much of this growth.
Milestone’s automation-enabled AV Managed Services support mission-critical enterprise infrastructure with agility and scalability to fit your organization. Our managed services ensure users have a seamless, unified experience whether they are using video conferencing in a corporate facility, when working from home, or while attending a company-sponsored event.
Business Needs
Employee needs are evolving in the hybrid workplace, presenting new challenges:
Seamless access and
unified communication
across all users
Managing zero downtime and
providing proactive operational
support for AV issues
Scaling and maintaining legacy
AV environments while
undergoing digital transformation
Features and Capabilities
Collaborative Solutions
Milestone’s Collaboration Solution offers end-to-end personal videoconferencing platforms. We support video collaboration platforms, including Cisco Webex, Microsoft Teams, Zoom, and Google Meets.
Boost Employee Productivity and Uptime
Events and Production Services
These services support virtual and in-person town halls, all-hands meetings, and other larger events such as user groups and partner events.
Organize Glitch-Free Virtual Events
Audio-Visual and Conference Room Services
Milestone’s Intelligent Operations service enables the configuration, monitoring, troubleshooting, and management of meeting room operations through centralized operations to minimize costs.
Maximize Conference Room Service Levels
Real Time Device Monitoring
Audio visual collaboration devices are monitored to proactively control and support in case of incidents, reducing the device downtime and improving productivity of employees.
Accelerate Issue Resolution
Programmable UI for Scalable UX
An automation enabled AV System with a customizable user interface that can be altered based on use case and hides dial-in complexities. It provides easy to use buttons and offers a consistent experience across different collaborative solutions
Ensure a Unified and Seamless User Experience
Success Stories
Global Software Company Delivers 3,000 Audio Visual Events Annually Thanks to Milestone
This global enterprise software company has over 10,000 end-users worldwide and maintains over 1,000 conference rooms across all their campuses.
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Transportation Network Company Scales End-User Support with Milestone Services
Milestone’s client is a global transportation network company with over 30,000 employees located in over 50 countries around the world that generate over 750,000 support tickets annually.
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