Milestone, Author at Milestone Technologies

5 Pro Tips to Respond to Customer Service Trends in 2025 with ServiceNow CSM

5 Pro Tips to Respond to Customer Service Trends in 2025 with ServiceNow CSM Imagine losing a customer because your Customer Experience (CX) team couldn’t resolve an issue quickly enough—leaving frustrations to ripple through word of mouth. It goes without...

May 5, 2025

How Agentforce is Driving Operational Excellence in the Hospitality Sector?

Article

How Agentforce is Driving Operational Excellence in the Hospitality Sector?

The hospitality industry is continuously evolving, fueled by customer expectations for personalized services and seamless experiences. The CRM leader, Salesforce is helping businesses in this sector transform their operations. In other words, businesses can streamline their operations, deliver superior customer...

May 2, 2025

Streamlining Non-profit Management Through Agentforce Integration

Article

Streamlining Non-profit Management Through Agentforce Integration

In the modern world, non-profit management has become a herculean task – from nurturing donor relations to handling volunteers to hosting events, you need to juggle between innumerable tasks to keep your mission up and running. However, if your technology...

April 29, 2025

Leveraging Agentforce to Augment Digital Workplace Transformation

Article Digital Workplace

Leveraging Agentforce to Augment Digital Workplace Transformation

In this age of rapid technological advancement, the workplace has extended its physical boundaries and stepped into a digitally-powered domain. As organizations continue to adapt to automation, hybrid models, and upsurging agility requirements, there is an immediate need for innovative...

April 24, 2025

Experience the Agentforce Impact – Smarter Support, Stronger Student Retention

Article

Experience the Agentforce Impact – Smarter Support, Stronger Student Retention

In today’s competitive world, the educational sector is also not spared in the rat race to stay at the competitive edge. Institutions are striving their best to retain students, as they are well-aware that student attrition will affect their rankings...

April 16, 2025

Unleashing the Power of Agentforce for Smarter Payments

Article

Unleashing the Power of Agentforce for Smarter Payments

In the current digital scenario, Artificial Intelligence (AI) has brought about a transformational shift across different industry verticals. This influence has also extended to the payments sector. One of the key innovations driving this change is Agentforce, Salesforce’s AI-powered platform....

April 15, 2025

Data Sheet Salesforce

Agentforce Data Sheet

Step into the agentic era and prepare your business for the future! You’ve likely seen agentic AI dominating tech conversations lately. But instead of another rundown of Agentforce’s features, let’s address the real question on every CTO’s mind: What...

April 3, 2025

From shelf to checkout, Agentforce optimizes inventory and supply chain management in retail.

On-Demand Library Salesforce

From shelf to checkout, Agentforce optimizes inventory and supply chain management in retail.

There was once a time when shopping only focused on purchasing the necessary items but today, it is an entire journey. Consumers look forward to services that are convenient, quick, and personalized, across both online and in-store channels. The journey...

March 19, 2025

Scaling your workforce with Salesforce Agentforce in 2025

On-Demand Library Salesforce

Scaling your workforce with Salesforce Agentforce in 2025

According to recent research from Salesforce, customers from the U.S. have spent up to 9 hours, with their customer service executives, in an attempt to resolve a single problem. Further, an average of 70% of customers find themselves annoyed when...

March 19, 2025

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Author: Milestone

5 Pro Tips to Respond to Customer Service Trends in 2025 with ServiceNow CSM

How Agentforce is Driving Operational Excellence in the Hospitality Sector?

Streamlining Non-profit Management Through Agentforce Integration

Leveraging Agentforce to Augment Digital Workplace Transformation

Experience the Agentforce Impact – Smarter Support, Stronger Student Retention

Unleashing the Power of Agentforce for Smarter Payments

Agentforce Data Sheet

From shelf to checkout, Agentforce optimizes inventory and supply chain management in retail.

Scaling your workforce with Salesforce Agentforce in 2025

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Milestone Technologies, Inc.