Author: Theresa Peterson

Enterprise IT support is approaching a structural inflection point. For years, organizations have invested in portals, ticketing systems, knowledge bases, and workflow automation to improve service delivery. Yet employees still encounter complex forms, fragmented channels, delayed responses, and repeated handoffs,...

Marketing organizations are entering a new phase of AI adoption. The focus is shifting from using generative AI for isolated tasks—such as drafting emails or summarizing campaign results—to deploying autonomous agents that can interpret customer signals, coordinate workflows, and execute...

Artificial intelligence has moved from isolated experimentation to enterprise execution. In 2026, the strategic question is no longer whether organizations should adopt AI, but how they can embed it into customer-facing operations without fragmenting data, weakening governance, or adding another...

Protecting Your Workforce During the World Cup: Why Critical Event Management is Essential for Corporations  As Kansas City gears up to host the World Cup soccer championship, organizations supporting the event, including sponsors, vendors, hospitality providers, security teams, media organizations, and corporate travel...

“What we’re seeing is not a broad pullback from business travel, but a more deliberate and carefully managed approach to it.” Suzanne Neufang, CEO, Global Business Travel Association   A regional leader boards a flight to Dubai for a partner review....

Traditional IT teams are challenged by supporting expanding application estates, distributed workforces, hybrid infrastructure, growing cybersecurity demands, and rising employee expectations, often with tools designed for ticket intake rather than for intelligent, swift resolution. The result is familiar: long queues,...

Enterprise technology portfolios are fuller than ever. Cloud adoption and migration programs have been funded. Modern data platforms have been licensed. Copilot-style productivity tools have been deployed. Proofs of concept have been launched, reviewed, and celebrated. Each investment was rational. None of them was inherently wrong....

AI strategy has become a boardroom fixture. Most enterprises can now articulate where AI could create value, which use cases matter, and which platforms they intend to deploy. Yet the harder question is no longer whether the organization has an...