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CMDB Chat – Vlog 3: New ITOM Features for CI Auditing

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Welcome back to CMDB Chat!

How do you validate CI data for correctness? In this episode, our ServiceNow ITX Practice Director, Scott Trumble, leads a CMDB chat discussion on auditing considerations and the CMDB Data Manager.

cmdb chatYour configuration management database (CMDB) Data Manager allows you to make updates across your CMDB to individual or multiple classes , which enables CMDB Managers to clean up existing CMDB records. In this session, we walk you through the Data Manager concept and show you how to use the CMDB Data Manager to reconcile mass configuration item (CI) life cycle and status updates.ServiceNow Business Process Consultant Larry Dial sheds light on some of the major CMDB Audit considerations and their impact. Having an achievable plan is key.  Begin with defining a vision of a successful audit and make incremental steps in getting there.Stay tuned for more exciting vlogs featuring the latest tips from leading Milestone ServiceNow experts! Sign up to receive notifications when the next vlog is available.

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