COVID-19 Pandemic Update
As we respond to the COVID-19 outbreak and prepare for the new normal, Milestone’s top priority is the health and safety of our employees, our customers, our partners, and all of their families. We fully understand the mission-critical nature of many of our services we provide to you and the key role they play in your business continuity strategies.
Since January, we have been monitoring the virus on a global basis and taking specific actions to ensure our ability to continue operations while adhering to all relevant regulations and guidelines. Milestone’s pandemic task force meets daily to coordinate information, actions, and communications across our organization, in support of our team and all of you.
“As we all work through these challenging times, we are extremely grateful for our ongoing customer partnerships. We continue to have the health and safety of our employees and services to our customers at the forefront of everything we are doing in response. Milestone is committed to supporting our customers as we, together, move towards the ‘new normal.’”
President and CEO
How Milestone is Helping Our Customers Ensure Business Continuity
At this point in the pandemic, many companies are either adopting potentially permanent work-from-home capabilities for employees, developing plans to reopen their offices once they can do so, or both. Whatever your scenario, key objectives include ensuring business continuity, enabling staff to feel safe in their work environments, providing the necessary tools and capabilities for remote employees to be productive, and making sure the enterprise remains secure in a distributed environment. Milestone has initiated several initiatives to actively support our customer efforts in ensuring business continuity, employee safety, and productivity.
Milestone’s IT Relocation team has been relocating, and reconfiguring data center and office IT equipment for decades. Now, they are working with customers on both work-from-home (WFH) and return-to-office (RTO) scenarios.
We recently blogged about Cushman and Wakefield’s experience reconfiguring office space to ensure proper social distancing between employees. Milestone’s IT Relocation team has launched an Office Reconfiguration service that includes workspace furniture reconfiguration, equipment relocation, implementation of environmental hygiene stations, and the provisioning of personal protective equipment. If you are looking for help reconfiguring office space to make your employees feel safe as well as comply with regulatory requirements, request a consultation with one of our experts.
Companies looking to enable WFH for staff who do not already have laptops are finding Milestone’s Home Office-in-a-Box offering comforting. Milestone obtains the necessary computers, peripherals, and AV equipment. We then configure it, verify everything is working correctly, box it up, and ship it directly to your staff. Our focus is to ensure that your employees get productive quickly with minimum stress and headaches. To see if this offering makes sense for your company, speak with one of our experts.
Milestone launched curbside helpdesk service to support your remote staff. With this option, technicians drive to your employees’ residences and meet with them curbside to drop off equipment, swap out broken devices, and perform hardware troubleshooting. To see if your company is eligible for this service, speak with one of our experts.
We recently blogged about a drive-through service desk we established for one of our Silicon Valley managed services customers. Milestone provided full IT Help Desk support – from a tent in their headquarters parking lot – for their local workforce as they transitioned to work-from-home. If you want to find out more about implementing this capability for your employees, request a consultation with one of our experts.
One of the several significant benefits of the next-generation IT Asset Management systems Milestone is deploying for our customers is support for 100% remote workers – both end-users and IT staff. You can download an eBook that describes how these ‘near zero touch’ systems allow IT staff to support end-user devices they never actually have to touch, which means end-users and IT staff can both be anywhere.
As companies adjust to the realities of COVID, some are finding difficulty obtaining temporary staff for important projects – some of which are COVID-related. Milestone’s Workforce Solutions team is providing these companies with staff augmentation for more senior positions and burst labor capabilities. Our Remote Hands data center support capabilities are also ready to assist if your IT staff is having trouble traveling to your data centers. For more information, request a consultation with our experts.
According to a recent Forrester Research report, many companies are accelerating their automation plans as part of their pandemic response strategies. Milestone’s Cognitive Automation initiative enables companies to harness the power of artificial intelligence, machine learning, and natural language processing to drive productivity and efficiency improvements.
Virtual Agents and Digital Assistants support remote workforces and also scale infinitely and immediately as demand increases, two capabilities that support many companies’ pandemic recovery plans. Milestone’s Cognitive Automation team is building Virtual Agents and Digital Assistants for a growing number of business domains including IT, sales, healthcare, senior care, and education. To learn more, request a consultation with one of our experts.