COVID-19 Pandemic Update

To Our Customers and Partners

As we respond to the COVID-19 outbreak and prepare for the new normal, Milestone’s top priority is the health and safety of our employees, our customers, our partners, and all of their families.  We fully understand the mission-critical nature of many of our services we provide to you and the key role they play in your business continuity strategies. 

Since January, we have been monitoring the virus on a global basis and taking specific actions to ensure our ability to continue operations while adhering to all relevant regulations and guidelines. Milestone’s pandemic task force meets daily to coordinate information, actions, and communications across our organization, in support of our team and all of you. 

“As we all work through these challenging times, we are extremely grateful for our ongoing customer partnerships.  We continue to have the health and safety of our employees and services to our customers at the forefront of everything we are doing in response. Milestone is committed to supporting our customers as we, together, move towards the ‘new normal.’ 

Sameer Kishore
President and CEO 

How Milestone is Helping Our Customers Ensure Business Continuity

At this point in the pandemic, many companies are either adopting potentially permanent work-from-home capabilities for employees, developing plans to reopen their offices once they can do so, or both.  Whatever your scenario, key objectives include ensuring business continuity, enabling staff to feel safe in their work environments, providing the necessary tools and capabilities for remote employees to be productive, and making sure the enterprise remains secure in a distributed environment. Milestone has initiated several initiatives to actively support our customer efforts in ensuring business continuity, employee safety, and productivity. 

IT Relocation 

Milestone’s IT Relocation team has been relocating, and reconfiguring data center and office IT equipment for decades.  Now, they are working with customers on both work-from-home (WFH) and return-to-office (RTO) scenarios.

Service Desk

Milestone’s Service Desk team has many years of experience offering multiple delivery models including onsite, offsite, shared, walk-up, onshore, and offshore.  This year, we added a new model to help companies with local WFH staff: drive-through.

IT Asset Management 

Milestone’s IT Asset Management team has just launched a next-generation architecture with native WFH support.  It enables both end-users and IT staff to work from anywhere, even as those locations change.  

Workforce Solutions 

Our Workforce Solutions team helps our customers with a variety of workforce needs including long-term contract, short-term contract, contract-to-permanent, and direct placement.  Nowadays, they are helping our customers with pandemic-related projects. 

Cognitive Automation 

According to a recent Forrester Research report, many companies are accelerating their automation plans as part of their pandemic response strategies. Milestone’s Cognitive Automation initiative enables companies to harness the power of artificial intelligence, machine learning, and natural language processing to drive productivity and efficiency improvements.