This top 15 tech company supports its global customer base with 5 million+ servers at over 15 global locations. They needed an end-to-end Smart Hands capability supporting critical services to minimize downtime risk.
Milestone delivers onsite Smart Hands repair services across 15 data centers globally, effecting 400k+ repairs annually. It also ensures effective inventory life cycle management to support the repair process. Milestone also manages supply chain, warehouse management, inventory & asset management, and audit compliance for all Global material assets.
Spread across three continents and five countries, Milestone’s Service Delivery team drives not only daily operations, but also continuous service improvement through process automation, business intelligence, and data analytics. Milestone has been able to continually support the aggressive service growth targets set by this client. With its approach to service continuity during COVID-19, Milestone has been seen as a leading service partner.
By the Numbers
|Average CSAT score||4.8/5|