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Milestone’s Cognitive Automation Solutions Deliver on the Promise of AI to Amplify Your Business – SG

Artificial Intelligence is the Next Trillion-Dollar Business Opportunity

Companies like McKinsey and PwC both forecast artificial intelligence (AI) will have trillions of dollars of impact on the global economy in the next decade. According to BCG and MIT:

  • 75% of executives surveyed believe AI will enable their companies to move into new businesses
  • 85% think AI will make them more competitive
  • Expectations for AI run high across many industries
  • 72% expect large impacts from AI within five years

Managing through these concerns with carefully planned execution plans separates successful implementations from failed attempts.

While AI and Machine Learning Have Tremendous Potential, Major Challenges Exist

  • Lack of a clear and comprehensive AI Strategy. While many companies want to leverage AI or machine learning (ML), they don’t always know what is possible or where to start.
  • Lack of internal expertise. While many innovative CIOs, CFOs, and line of business owners have the need and see the potential for cognitive automation, AI skills are scarce globally, and internal expertise is lacking.
  • Lack of a compelling ROI case. Anyone can buy an AI platform, but automating bad processes or tackling wrong problems does not achieve successful outcomes.
  • Lack of confidence in the maturity of AI technologies. Many are skeptical of AI, ML, and natural language processing (NLP) capabilities, and have trouble separating fact from hype. This makes it difficult to evaluate and decide on the right blend of technologies for the successful implementation of a long-term corporate AI strategy.
  • Lack of organizational buy-in. AI can be controversial as many fear technology will displace people and jobs. Navigating these concerns requires an understanding of what is truly possible, setting correct expectations, getting organizational buy-in, and carefully handling change management and communications to avoid organizational resistance.

Milestone Cognitive Automation Solutions Harness the Power of AI to Deliver Significant Business Benefits

Who are we? A group of cognitive architects, solutions engineers, computational linguists, user experience designers, infrastructure engineers, data scientist and data engineers that are passionate about solving complex business problems, reducing errors, improving efficiency and improving ROI.

  • We combine our knowledge in the “Art of the Possible” with your domain expertise to synthesize new ways of getting the job done, for example building Virtual Agents and Intelligent Assistants to complement or augment your human workforce.
  • We engage in consulting and projects with our clients on their AI, AI-powered and data-driven strategies, roadmaps, technology acquisitions, implementations, and rollouts.
  • We leverage our AI capabilities in our own managed services deployed to a wide range of clients including Automated IT Service Desk and Near Zero Touch IT Asset Management.

Our Implementations Feature the Latest Cognitive Automation Tools & Platforms

We use the latest Artificial Intelligence (AI), Machine Learning (ML), Natural Language Processing and Robotic Process Automation (RPA) tools from vendors like Ayehu, Edgeverse, Expressive, Haptik and IPSoft to build cognitive automation systems

Business process solutions using Virtual Agents and Intelligent Assistants

Virtual Agents and Intelligent Assistants can support any end user environment including sales, service desk, call centers, HR, healthcare and more

Back office orchestration using Robotic Process Automation

Our services always integrate with existing systems to fulfill end to end business processes

Industry analyst firm Everest Group believes that among automation techniques, cognitive/AI-driven automation now delivers the greatest value for digital businesses.

We Develop AI Strategies and Roadmaps by Focusing on Outcomes and ROIs

  • We work with C-level and line of business executives in functions including sales, human resources, IT, banking, senior living, education, and healthcare to date.
  • We identify business functions to automate to derive the maximum return from your AI investment in terms of revenue growth, cost savings, and performance improvements.
  • After agreeing on which use cases would generate successful outcomes based on ROI and priorities, we create an AI roadmap to align with your vision.
  • With an AI strategy and roadmap in place, we can help design a system architecture and objectively recommend AI platforms and tools that would be the best fit for your company.

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What are Intelligent Assistants and How Can They Improve the Productivity of My Human Staff?

Intelligent Assistants are cognitive platforms that augment human workers to improve productivity. For example, intelligent sales assistants deployed to assist sales reps can make them vastly more efficient by:

  • Handling sales call preparation, including collecting all meaningful easy-to-absorb client-specific information and generating an opportunity assessment for a rep
  • Creating or auto-generating initial contact messages customized to each client’s situation
  • Scheduling meetings via automated and interactive email or instant messaging
  • Providing detailed and accurate information to help a rep answer complex customer questions
  • Delivering “in context” suggestions during client conversations
  • Documenting key notes during and after client interactions
  • Suggesting actions for follow-up with the client
  • Automating updates of company systems of record

What is a Virtual Agent and Why Should I Have One?

Virtual agents are cognitive platforms that augment existing staff to deliver best-in-class service, fully automating what were previously human-to-human interactions and process execution with empathy. They incorporate extensive AI capabilities including natural language processing and machine learning so they can:

  • Service your users in their natural language
  • Connect to systems, obtain data and execute processes
  • Monitor your user’s sentiment and act accordingly
  • Make real-time decisions based on analytics
  • Solve problems for users faster, easier and most consistently
  • Learn best practices from your top employees
  • Provide instant and infinite scalability as demand increases
  • Free up human staff to handle more challenging cases
  • Improve both the customer and employee experience

Learn more by downloading our eBook

Why Should I Work with Milestone’s Cognitive Automation Team?

  • We are a knowledgeable, experienced, platform-independent partner, unlike technology vendors interested in selling their own products or consultants focused on platform-specific practices.
  • We constantly evaluate, work, and partner with multiple leading AI, ML, NPL and RPA platform providers across the AI spectrum, allowing us to objectively recommend the best combination of tools and platforms to meet our clients’ needs.
  • We have comprehensive capabilities that span from strategy development, through the implementation of technology and use cases, and all the way through delivering a full set of managed services for the best possible ROI.
  • We focus on helping our clients achieve the greatest impact and ROI and are willing to put skin in the game with creative financial constructs focused on driving costs out or increasing revenue.
  • Our in-depth understanding of managed services will be an asset in implementing processes and tools that drive efficiency and reduce costs. Automating a bad process does not achieve the best results. An AI journey is an opportunity to drastically redesign and improve how things work!

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