DIGITAL EMPLOYEE EXPERIENCE
OVERVIEW
Automate, manage and improve digital employee experiences everywhere.
Milestone’s Digital Employee Experience (DEX) lets you administer, manage, and secure remote endpoints in real-time. It uses a human-centric approach that addresses Employee Perceptions, Related Experiences, and Productivity.
Milestone’s Digital Employee Experience solution is ideal for today’s distributed workforce:
- Improve endpoint health & security of devices
- Empower end users and IT services, proactively and in real-time
- Drive stability and performance across the enterprise with actionable insights
Leverage real-time, automated, and proactive digital support technology that quickly resolves issues, increases productivity, and enhances end-user experiences.
Deliver the Best Possible Employee Experience
Milestone Digital Employee Experience provides a built-in, 1-click automation library and actionable insights through benchmarks and dashboards.
- Device provisioning and app utilization for seamless employee experiences
- Hardware optimization and performance improvements through preemptive issue prevention
- Continuous service improvement using data correlation, sentiment analysis, and real-time reporting
BUSINESS NEEDS
Manage risks, reduce overhead, and improve end user experience for all employees
Bring cost efficiencies for scaling the IT infrastructure that minimizes device downtime
Focus on end-user productivity and manage device compliance requirements
Features of Milestone Digital Employee Experience
Experience and Engagement Analytics:
DEM Platform comes with a dashboard that enables device experience monitoring and employee Engagement through Sentiment and Real-Time Analysis
Experience and Engagement Analytics
IT Operations Automation:
Get Modern Remote Assistance, Endpoint Automation, Self-Healing and Self-Service remediation capabilities that can be integrated into ServiceNow
IT Operations Automation
Asset Management and Intelligence:
User and Asset Intelligence for hardware and software, drives stability and performance with actionable insights to improve end-user experience
Asset Management and Intelligence
Unified Endpoint Management Augmentation:
A consistent operating state delivers automation acceleration at scale, and compliments existing tools like BigFix, Intune, patch, and compliance for all devices
Unified Endpoint Management Augmentation
Human Centric Continuous Service Improvement:
Ongoing predictive and proactive improvements, based on organization context, employee experience, performance, and usage data
Human Centric Continuous Service Improvement
Why Milestone Digital Employee Experience
Reduce Digital Friction
Proactively monitor employee sentiment and technology health for faster issue resolution, at scale.
Self-Service, Self-Healing
A built-in automation library lets your IT department solve end-user IT challenges (incidents/requests) in real-time without human intervention.
Support Alignment & Synergies
Sentiment analysis helps your IT organization quickly uncover unreported IT issues and employee frustrations to proactively resolve issues faster.
Better Decision Making
Make informed decisions and prioritize efforts for an enhanced digital experience using in-built data correlation, sentiment analysis, and real-time reporting.
