Automate, Manage, and Improve Digital Employee Experiences Everywhere
Milestone’s Digital Employee Experience (DEX) lets you administer, manage, and secure remote endpoints in real time. It uses a human-centric approach that addresses employee perceptions, related experiences, and productivity.
DEX is ideal for today’s distributed workforce. It improves endpoint health and device security proactively by fixing issues as they occur. It also leverages real-time, automated, and proactive digital support technology to quickly resolve issues, increase productivity, and enhance end-user experiences.
Create a Superior Employee Experience
Improving the end-user employee experience is key to improving everything else in your organization. Milestone’s DEX easily allows you to manage risks, reduce overhead, and enable cost efficiencies for scaling IT infrastructure. Best of all, DEX can accomplish this with minimal device downtime, so end-user productivity remains high.Plus, our a built-in, single-click automation library and actionable insights through benchmarks and dashboards enable:
- Device provisioning and app utilization for seamless employee experiences
- Hardware optimization and performance improvements through preemptive issue prevention
- Continuous service improvement using data correlation, sentiment analysis, and real-time reporting
How DEX Benefits Your Business
Proactive monitoring Reduces Digital Friction and results in faster issue resolution, at scale
Self-Service and Self-Healing solves end user IT challenges in real time without human intervention
Support Alignment & Synergies by proactively resolving issues faster by quickly uncovering unreported IT issues and employee frustrations
Built-in data correlation, sentiment analysis, and real-time reporting allow for Better Decision Making
Features and Capabilities
Endpoint Troubleshooting:
Resolve incidents and security threats in minutes instead of hours and provide a better employee experience.
Endpoint Troubleshooting
Endpoint Automation
Modern, automated, real-time configuration and compliance for the entire IT estate.
Endpoint Automation
Experience Analytics:
Provides a complete view of the end user experience by tracking the stability, responsiveness, performance, and sentiment of the end user digital experience.
Experience Analytics
Employee Sentiment:
Helps IT understand how end users feel about their digital environments by systematically collecting, measuring, and surfacing actionable end user feedback.
Employee Sentiment
Improvement Inventory Insights:
Captures accurate, timely, and normalized inventory and enriches it with insight to help IT teams make better decisions.
Improvement Inventory Insights
ServiceNow Solutions:
Gain real-time incident investigation, remediation and instant request fulfillment with Service Desk Automation and Automated Self Service.
ServiceNow Solutions
Success Stories
Updating and Upgrading
Enhancing the employee experience while reducing costs makes great business sense.
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Enhancing Productivity For 30K End Users
See how improving visibility for a large insurance provider improved their bottom line.
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A Healthy Dose of Innovation
A large pharma/healthcare customer had a case of work-from-home efficiency frustration.
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