OVERVIEW

Hiring and training staff is a challenge made worse by a subpar IT experience.

Milestone’s Digital Experience Management (DEM) solution uses a human-centric approach that addresses Employee Perceptions, Related Experiences, and Productivity. It ensures people feel welcome, can collaborate seamlessly and work from wherever they are.

Milestone’s Digital Experience Management solution is ideal for today’s distributed workforce:

  • Improve endpoint health & security of devices
  • Empower end users and IT services, proactively and in real-time
  • Drive stability and performance across the enterprise with actionable insights
Digital Experience Management overview image

BUSINESS NEEDS

Manage risks, reduce overhead, and improve end user experience for all employees

icon 2 png

Bring cost efficiencies for scaling the IT infrastructure that minimize device downtime

icon 3png

Focus on end-user productivity and manage device compliance requirements

Features of Digital Experience Management Platform

Experience and Engagement Analytics:

DEM Platform comes with a dashboard that enables device experience monitoring and employee Engagement through Sentiment and Real-Time Analysis

Experience and Engagement Analytics

IT Operations Automation:

Get Modern Remote Assistance, Endpoint Automation, Self-Healing and Self-Service remediation capabilities that can be integrated into ServiceNow

IT Operations Automation

Asset Management and Intelligence:

User and Asset Intelligence for hardware and software, drives stability and performance with actionable insights to improve end-user experience

Asset Management and Intelligence

Unified Endpoint Management Augmentation:

A consistent operating state delivers automation acceleration at scale, and compliments existing tools like BigFix, Intune, patch, and compliance for all devices

Unified Endpoint Management Augmentation

Human Centric Continuous Service Improvement:

Ongoing predictive and proactive improvements, based on organization context, employee experience, performance, and usage data

Human Centric Continuous Service Improvement

What Milestone’s Digital Experience Management Platform Does For You

Benefits of DEM Platform benefits 1
Reduce Digital Friction

Proactively monitor employee sentiment and technology health for faster issue resolution, at scale.

Benefits of DEM Platform benefits 2
Self-Service, Self-Healing

A built-in automation library lets your IT department solve end-user IT challenges (incidents/requests) in real-time without human intervention.

Benefits of DEM Platform benefits 3
Support Alignment & Synergies

Sentiment analysis helps your IT organization quickly uncover unreported IT issues and employee frustrations to proactively resolve issues faster.

Digital Experience Management benefits 4
Better Decision Making

Make informed decisions and prioritize efforts for an enhanced digital experience using in-built data correlation, sentiment analysis, and real-time reporting.

CONTACT US

For all job related queries, please visit the Careers page.

Audio Video Digital Services | Get modernized AV VC solutions to enable a hybrid workspace.