Embrace the Needs of the Modern Workforce
The speed of technology is increasing at an exponential rate, forcing organizations to react to rapidly changing business needs.
In today’s hybrid work model, employees must be equipped to work from anywhere through the use of state-of-the-art social and digital collaboration tools, and organizations must provide an equal experience to all employees, regardless of their location. Milestone partners with you to equip your people to work securely from anywhere.
Our automation-enabled suite includes a wide range of of Digital Workplace Services for any work model – virtual, hybrid, or traditional:
- Automated IT Service Desk
- Digital Employee Experience (DEX)
- Desktop as a Service (DaaS)
- Modern IT Asset Management
- Audio/Visual Digital Solution
Milestone can optimize your IT environment, reduce cost, and provide your employees a seamless technology user experience. With over 25 years of experience and a vast portfolio spanning some of the world’s largest and fastest growing brands, we bring in-depth and proven expertise to IT service delivery.
Benefits
Increase productivity for your organization and end users
Save time and money
Provide a seamless technology user experience
Capabilities to Keep You Competitive
Milestone’s Digital Workplace Services are designed to help your business stay competitive while allowing your organization to adapt to the changing work landscape.
- Provides >30% capacity for measurable business outcomes
- Omni-channel support creates seamless end-user experience
- Fast automated ticket creation, categorization, and routing
- Elevates end-user experience and productivity
Automated IT Service Desk
- Enables reliable and productive “Work from Anywhere” capability
- Reduces overhead and risk
- Insight-driven automation
- Delivers predictive, continuous, and agile performance
- Human-centric
Digital Employee Experience (DEX)
- Combines Security, Audit, Networking, and Support
- Easily deploy ready-to-work, secure, remote-access work environments
- Scales hybrid environments from few to a few thousand workstations in minutes
- No more laptops to ship, infrastructure to install, multi-vendor integrations, or data loss
Desktop as a Service (DaaS)
- End-to-end personal videoconferencing platforms
- Organize glitch-free virtual events
- Maximize conference room service levels
- Real-time device monitoring
- Programable UI for scalable UX
Audio/Visual Digital Solutions
- More accurate forecasting and planning
- Heightened security and reduced risk
- Greater client and employee experience
- Enablement of digital transformation initiatives
- Improved return-on-investment
Modern IT Asset Lifecycle Management
Success Stories
IT Service Desk
First Call Resolution Increased by 75%
Milestone was brought in to deliver a mature consistent service desk experience for the workers at a social networking company that was growing exponentially.
Modern IT Asset Lifecycle Management
Minimized Downtime Risk for 5 Million+ Servers
Milestone delivers onsite Smart Hands repair services across 15 data centers globally, impacting 400,000+ repairs annually.
