OVERVIEW
The speed of technology is increasing at an exponential rate, forcing organizations to react to rapidly changing business needs.
In today’s hybrid work model, employees must be equipped to work from anywhere through the use of state of the art social and digital collaboration tools, and organizations must provide an equal experience to all employees, regardless of their location. Milestone partners with you to equip your people to work securely from anywhere.
Our automation-enabled suite includes a wide range of of Digital Workplace Services for any work model – virtual, hybrid, or traditional:
- Automated IT Service Desk
- Digital Employee Experience (DEX)
- Desktop as a Service (DaaS)
- Asset Management
- Audio-Visual Digital Solutions
Milestone can optimize your IT environment, reduce cost, and provide your employees a seamless technology user experience. With over 25 years of experience and a vast portfolio spanning some of the world’s largest and fastest growing brands, we bring in-depth and proven expertise to IT service delivery.
Our Delivery Approach
The Milestone service methodology encompasses five phases: Initiate, Plan, Execute & Control, Transition, and Steady State. This methodology allows us to collaborate with our customers to validate requirements, test implementations, deliver high quality services, and improve service over time.
SUCCESS STORIES
IT Service Desk
First Call Resolution Increased by 75%
Milestone was brought in to deliver a mature consistent service desk experience for the workers at a social networking company that was growing exponentially.
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Modern IT Asset Lifecycle Management
Minimized Downtime Risk for 5 Million+ Servers
Milestone delivers onsite Smart Hands repair services across 15 data centers globally, impacting 400,000+ repairs annually.
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Audio Visual Digital Solutions
Milestone Recognized as a Most Valued Team for Service Delivery
Milestone deployed a dedicated team of AV specialists to support a global enterprise software company with over 12,500 end users worldwide.
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