Virtually every IT department that supports end users provides some kind of service desk. Yet many IT organizations face an ongoing struggle to maintain cost-effective and well-run service desk functionality. We are seeing automated service desks powered by AI-based Virtual Agents deliver breakthrough benefits when compared with traditional manual service desks.
Download our ebook, IT Service Desk, to learn more about:
- >35% of all service desk cases handled by automation
- >50% reduction in escalations
- >80% reduction in Average Handle Time