IT Service Desk

Virtually every IT department that supports end users provides some kind of service desk. Yet many IT organizations face an ongoing struggle to maintain cost-effective and well-run service desk functionality. We are seeing automated service desks powered by AI-based Virtual Agents deliver breakthrough benefits when compared with traditional manual service desks.

Download our ebook, IT Service Desk, to learn more about:

  • >35% of all service desk cases handled by automation
  • >50% reduction in escalations
  • >80% reduction in Average Handle Time