IT Service Desk

IMPROVE YOUR IT SERVICE DESK WITH VIRTUAL AGENTS

Learn about the breakthrough benefits of Virtual Agents in our eBooks, 8 Ways Virtual Agents Improve IT Service Desk Economics & Performance

Virtually every IT departments provides some kind of service desk assistance and associated service desk tools. But maintaining a cost-effective, well-run solution is often an uphill battle for even best-intentioned organisation.

The future of IT service desks is here: The automated Service Desk

In our eBook, 8 Ways Virtual Agents Improve IT Service Desk Economics & Performance, we cover:

  • What a Virtual Agent is and isn’t
  • The differences between a Virtual Agent and a chatbot
  • How AI reduces Average Handling Time(AHT) for IT ticketing systems by 80%
  • Eight ways Virtual Agents make service desks and IT help desk support better
  • How Milestone can get you started with an automated service desk system