Innovative Managed Services for Fast-Growing Companies

Milestone’s High-Touch
Managed Services

With 20+ years of experience and a vast portfolio of quality work with some of the world’s fastest growing brands, Milestone brings in-depth and proven expertise to IT service delivery.

  • We view technology holistically, so we take the time to understand your business environment and objectives before delivering actionable ideas to improve your IT infrastructure and user experience
  • Every service we provide is driven by passionate problem solvers who love technology and are focused on helping you achieve your goals
  • By aligning our core values with your unique culture, our people make it their mission to not only meet your needs, but exceed your expectations

Our Growing Services Portfolio

Workplace
Services

End User IT Services

  • Service Desk
  • AV/VC

Device Management

  • IT Asset Management

Infrastructure
Services

Network Services

  • Network Operations Center
  • Network Infrastructure Services
  • Cyber Security Operations

Data Center Services

  • Data Center Operations
  • Data Center Logistics
  • Systems Administration

Application/Business Process Management

Application Services

  • Enterprise Architecture & Systems Integration
  • Application Development, Support and Maintenance

Business Process Services

  • HR, Finance, and Legal Operations
  • Sales & Marketing
  • QA and Technical Specialties
  • Physical Security Systems

Professional
Services

Transformation Services

  • BI & Analytic Services
  • Program Management

Cognitive Automation

IT Relocation

  • Data Center Relocation
  • IT Office Relocation

Workforce
Solutions

Contingent/Contract Staffing

Permanent Staffing

Managed Staff Augmentation

The Milestone Service Delivery Methodology

The Milestone services methodology encompasses five phases: Initiate, Plan, Execute & Control, Transition and Steady State.  Together, they enable us to collaborate with our customers to validate requirements, test implementations, deliver high quality services from day 1 and continually improve those services over time.

Service Delivery Methodology

Initiate

Stakeholder consultation
Define Project Framework
Create Communication Plan
Conduct Solution Review
Schedule planning meeting

Plan

Define Scope Baseline
Conduct design meetings
Assign Project resources
Create Plan Schedule
Design Plan sign off

Execute & Control

Execute Project Plan
Configure & Test Solution
Control Risks & Plan Schedule
Change Mgmt.

Transition

Performance Feedback
Service Knowledge Transfer
Deployment completion
BAU Transition
KPI Reporting
Governance

Steady State

Manage, Maintain & Monitor
KPI Reporting
Continuous Service Improvement
Service Reviews

What Sets Milestone Apart from Other Managed Services Providers?

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We are accustomed to operating at Silicon Valley speed with extremely demanding customers

We are very nimble, flexible, and accessible relative to larger global system integrators

We have experienced, engaged, and hands-on senior executives

We are backed by a growth-oriented top-tier private equity firm, H.I.G.

We are focused on innovation and partnerships with an emphasis on AI and automation

Where Managed Services and Intelligent Automation Meet

With the advent of technologies such as AI, machine learning and robotic process automation, businesses can now transform and automate up to 90% of repeatable processes and up to 60% of their end-to-end operations. Milestone can help your business reap the benefits of these revolutionary technologies through our keen focus on artificial intelligence and strategic technology partnerships.

Intelligent Automation can automate up to

90% of Repeatable Processes and

60% of End-to-end Operations.

Our Services Leverage the Best Technologies from the Best Partners

Across our service offerings, we partner with leading best-of-breed technology providers to deliver seamless, powerful solutions that meet our customers’ critical requirements and solve crucial business challenge.

Working with a Managed Service Provider

Working with a managed services provider (MSP) can be a great way for your company to improve its IT processes, yet it can be intimidating to invite an outside organization into your environment. For an MSP to work effectively, the MSP and the client must form a strong partnership with a shared vision, and there are several steps you can make to ensure a smooth, successful transition:

  • Choose your MSP wisely
  • Assess your internal processes
  • Establish clear goals
  • Draw the line between your MSP and internal IT
  • Outline your corporate culture and understand how the MSP fits into it
  • Be open and receptive to change
  • Think carefully about SLAs and KPIs
  • Build a partnership

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