​7 Ways Milestone® Desktop as a Service Delivers a Safe and Secure End User Computing Experience

Innovative Solutions for Hybrid Workforce Featured image

As businesses scramble to implement hybrid work solutions in their organizations, the End User Computing (EUC) marketplace mirrors this maturing environment. A February 2022 Gallup study of over 12,000 U.S. employees found that 4 out of 10 workers are currently either hybrid (working offsite part of the week) or entirely remote. To further complicate matters, 7 out of 10 of these workers don’t want to go back to 100% onsite and want to be hybrid or fully remote permanently.

Based on the Gallup report, “The Four Essential Dynamics of Hybrid Work,” the global EUC market will grow an additional $9.4B this year, and nearly double by 2027 to $17.9B, a 13.79% Compound Annual Growth rate (CAGR).

Such rapid growth in hybrid/remote work and the EUC market signifies a meaningful opportunity for
organizations to work smarter, safer, and more productively with the arrival of virtual desktop infrastructure (VDI) solutions to end users.

What is EUC?

EUC users access enterprise apps and data anywhere/ anytime using one or more devices that log into virtual desktop infrastructures (VDI) located on premise or in the cloud.


With the explosive growth and urgency to support the hybrid workforce, IT organizations need to quickly adopt technologies and solutions that meet the needs of their end users to be productive in a new working paradigm. To help end users, your IT team needs to take into account:

1.Potential business disruptions and poor end-user adoption​

The way work is delivered today is not sustainable. Existing VDI solutions (Citrix, VMware, and Microsoft) are difficult to deploy, often resulting in business disruptions, poor end-user adoption, and failure to deliver on ROI.

2.Lengthy on-premises implementation and unexpected cost overruns​

Organizations are finding it challenging to move to the cloud from an on-premises infrastructure, given the complexities of the actual transition. Once complete, many businesses experience low adoption, rising licensing fees, significantly delayed ROI, and increased risk.

3.Market challenges out of their control​

There is much uncertainty in the market these days due to merger and acquisition activity and consolidation, hardware challenges, talent shortages, geopolitical unrest, and concern over the economy.



To mitigate these challenges, enterprise IT organizations are actively seeking alternatives to existing VDI that are faster, simpler, more secure, and deliver value immediately—not months or years down the road.

With over 3M hours of platform usage and growing, Milestone’s Desktop as a Service helps organizations launch role-based, secure cloud work with zero infrastructure investment or VDI costs. It is a true hybrid work experience that speeds time-to-value for end users and drives business growth.

Everything your IT organization needs to deliver instant, safe, and secure end-user experiences
With Milestone Desktop as a Service, you help your customers improve their end-user productivity by providing all the features your business needs while offering the flexibility of integrating seamlessly with existing technology ecosystems.

1. Benefit from business and operational efficiency

Desktop as a Service’s integrated platform approach eliminates the complexity associated with existing VDI deployments. Our single platform solution mitigates the need to:

  • Layer in multiple capabilities
  • Deliver an immediate Zero Trust Network Access transformation
  • Keep corporate systems and data locked down through secure virtual rooms and desktops

The Milestone Desktop-as-a-Service platform features automated, all-inclusive Monitoring, Auditing, Telemetry, Workflow Automation, Activity Streaming, Privileged Access Management, and Credential Management capabilities delivered with full organizational awareness.

2. Take advantage of cost savings and unmatched flexibility

Desktop as a Service helps mitigate the prohibitive cost and complexity of today’s existing VDI solutions. Our 100% consumption-based licensing model is all-inclusive and fully transparent, with no hidden or runaway costs that ensure the services being provided are aligned with your business requirements.

3. Leverage built-in security protocols thanks to Security by Design

With Desktop as a Service, you get built-in, multi-level security protocols that are compliant with multiple regulatory standards, including SOC 2 Type II, GDPR, FIPS, HIPAA, PIPEDA, and more. Our channel partners can leverage these tools that are built-in to the platform or integrate their own third-party tools, including:

  • Multi-Factor Authentication (MFA)
  • Zero Trust Network Access (ZTNA)
  • Privileged Access Management (PAM)
  • Least Privilege Permissions
  • Data Loss Prevention (DLP) and IP Protection
  • Deep Forensic Auditing
  • Integrated Security Information and Event Management (SIEM)


4. Experience dramatic improvements with time-to-value

4. Experience dramatic improvements with time-to-value Enterprises seeking to build out their VDI infrastructure and provide hardware/services to support various deployment styles will uncover the challenges around complexity and time-to-value. IT organizations often discover they may have to wait months for the VDI solution to be deployed before they can provide access to end users. With Milestone’s solution, our customers onboard their end users’ hybrid workforce solutions in less than an hour! This dramatically speeds time-to-value, improves customer satisfaction by quickly meeting expectations, and ensures that productivity is maintained—or even improved—in a much timelier fashion.

5. Lower your carbon footprint

The era of abundant, inexpensive fossil-fueled energy is over. Energy prices continue to be volatile as demand grows and supply is constrained by global factors, including geopolitics, decarbonization, and low levels of investment in new fossil-fuel technologies. With Milestone Desktop as a Service, you actively control energy costs and your carbon footprint by investing in efficient endpoints like thin clients (Chromebooks, tablets, netbooks), with on-demand capabilities inherent to Milestone Desktop as a Solution.

6. Faster migration to the cloud

Moving to the cloud from an existing on-premises VDI solution can be complex, time-consuming, and result in cost increases. Milestone helps customers move quickly to the cloud—from weeks/months to minutes/hours. At the same time, our hybrid solution creates a better experience and increases productivity for new users on day one, whether onsite, as field support workers, or for your extended regional/global workforce.

7. Eliminates impact of global talent shortage

Milestone’s Desktop as a Service includes our Project Management as a Service (PMaaS) model that efficiently integrates into existing infrastructure. Milestone actively supports and configures the solution, eliminating any burden on existing VDI engineers or staff, and removing the need to re-skill their existing talent pool or hire more experienced staff. Our integrated Desktop Intelligence and Automation capabilities optimize UX while minimizing service desk or desktop support intervention.

Contact us today to find out how Milestone can help you deliver a safe and secure EUC experience for your employees.

Contact us today to find out how Milestone can help you deliver a safe and secure EUC experience for your employees.

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