Transform IT Service Management (ITSM) with Covestic and ServiceNow
eBook: A Practical Guide to ITIL Success
The journey to adopt ITIL can have many challenges along the way. Covestic’s ITIL eBook explores the top 15 mistakes people make on the road to ITIL success.
Strategy and Planning
IT Service Management is about aligning the delivery of services with the defined needs of the business as efficiently and effectively as possible. Covestic works with our clients to do just that by providing:
- Service Management Assessment with Strategy & Roadmap Development
- Service Management Program Audit
- Service Management Tool Assessment, Requirements Definition and Selection.
ServiceNow Readiness Services
Too many engagements start with an assumption that requirements are well-defined and business processes are adapted to the capabilities of ServiceNow. This assumption can jeopardize an implementation before it even begins.
Covestic offers a customized readiness service to help organizations unlock the power of ServiceNow and minimize development cycles. These all flow seamlessly to ensure a flawless ServiceNow IT Service Management (ITSM).
Our experts guide you through each step in the life-cycle:
- Process Baseline
- Process Design
- Configuration Management Database (CMDB) Architecture.
- Implementation Plan & Roadmap
Our clients love our attention to detail and superior level of service. It is why Covestic retains over 90% of our clients for other projects.
A rigorous implementation approach and methodology are critical to the long-term health and ultimate success of your ServiceNow IT Service Management (ITSM) environment. That’s why you need a partner with the right expertise to guide your ServiceNow implementation in such a way that near-term needs are met, but in a best-practice, scalable manner. With more than 100 successful customer implementations on the ServiceNow IT platform, we leverage our in-depth experience and proven implementation approach for ServiceNow that stands alone in the industry.
Work with True ServiceNow IT Service Management (ITSM) Experts
Covestic provides a team of highly trained, highly experienced ServiceNow IT Service Management (ITSM) experts that are focused on a process-first approach to implementation. The Covestic team uses flexible staffing models with 100% full-time employees – we do not sub-contract or use contractor staff. You work directly with a dedicated engagement team to achieve your goals on-time, on-budget and according to your unique needs.
Implement Scalable Business Processes
We have established an innovative, phased approach to ServiceNow IT Service Management (ITSM) and Customer Service Management implementations where the CMDB operates as the core data model. With a CMDB-centric data model, applications you need are rapidly aligned to your unique requirements while staying true to best-practice maintainability and scalability objectives.
Build a Self-Sufficient Team
We enable our customers to be self-sufficient by focusing on knowledge transfer, specialized techniques and training. For example, Covestic’s “quick-item” approach for Service Catalog is designed to allow our clients to expand their catalog autonomously, while adhering to standards and avoiding “catalog sprawl”.
Major Port Cuts Over On Time During COVID Thanks to Milestone Application Services
A global top 20 port needed a quick process and application tools solution to meet its unique
business model needs.
Transportation Network Company Scales End-User Support with Milestone Services
A global transportation network company needed a scalability solution to address the volume of IT requests for end-user support.
For all job related queries, or to become a Milestone consultant, please visit our Careers page.