Modernize Your ServiceNow IT Service
Service Desk

The world’s only price-per-employee, turn-key, ServiceNow-managed modern service desk.

Scale Your IT on a Single Platform of Action


Built on ServiceNow’s IT Service Management (ITSM) Pro Suite, the Covestic Modern Service Desk offering takes advantage of our ServiceNow expertise and our parent organization Milestone’s Service Desk Managed Services to allow clients to stand up a modern service desk with predictable monthly spend.

ServiceNow IT Service Management (ITSM) + Milestone IT Managed Service Desk = Scalable IT Services on a Single Cloud Platform

A turnkey, price-per-employee solution starting at $18/month per user

  • No in-house Service Desk resources required

    • We deliver the technology, people, and SLA-driven services as a complete and comprehensive package. Our IT Managed Service Desk reduces your IT spend by eliminating in-house ServiceNow Service Desk resources.
  • More than just basic ServiceNow IT Service Management (ITSM)

    • Unlock the power of self-service, artificial intelligence (AI), automation, and omni-channel communications. With ServiceNow ITSM you to maximize your scalability to grow your platform.
  • Capabilities that extend across the IT Service Management (ITSM) core

    • Take advantage of Advanced CMDB, Problem Management, and Change Management. Our strategic direction and proven managed service provider best practices help you streamline processes and become more efficient.

Built for You

  • Consolidate IT Services and reduce costs and complexity.
  • Improve services and operations team productivity.
  • Leverage AI to restore services faster.
  • Deliver services more effectively and efficiently with continuous improvement through deployment of new platform functionality.
  • Right-shoring, onsite, and remote capabilities.
  • All as a predictable monthly cost.

Our Customers Say it Best

Covestic plays an integral role in our organization and now runs our ServiceNow IT Managed Service Desk environment. We chose to work with Covestic for its best practice expertise and valuable strategic direction. They have helped us to make things more efficient – more process-focused and we’ve been able to maximize scalability and more easily enable future expansion of the ServiceNow platform.

— Vice President at Multinational Tech Company

Why choose Covestic as a managed service provider for your service desk?

Consolidate IT Services and Reduce Costs and Complexity

Improve Speed to Delivery and User Experience Through Automation

Deflect Incidents, Automate Assignment and Achieve Faster Resolution

How to Modernize Your ServiceNow-enabled IT Service Desk

Contact us for a free consultation.

For all job related queries, or to become a Milestone consultant, please visit our Careers page.