ActivateCSM streamlines Customer Service Management by seamlessly integrating the entire business into one single integrated platform—from front to back.
It connects data, workflows, and teams, creating a single source of truth and making critical insights accessible across all functions.
With real-time insights, AI-powered self-service, and automated workflows, go live in just 12 weeks with Milestone’s proven, fixed-fee implementation model.
Fortify Your Customer Service Management Strategy with ActivateCSM
Gartner reports that by 2025, 85% of customer interactions will be managed through automated systems. To stay competitive, your business must deliver faster resolutions and scale customer experience—meeting evolving expectations while driving efficiency through intelligent automation.
Milestone leverages 15+ years of experience and over 500 successful implementations to deliver a rapidly deployed, cost-effective solution. ActivateCSM is designed with the future in mind to keep up with your growth and evolving customer service management needs.
Integrated Platform
Align all processes within one system, ensuring transparency and cost-effective operations.
Seamless Configuration
Our certified specialists ensure smooth configuration, deployment, updates, and ongoing maintenance while aligning IT with business objectives to meet business goals.
Omni-Channel Customer Engagement
Enable customers to connect anytime, anywhere, through their preferred channels.
End-to-End Workflow Integration
Connect front, middle, and back-office functions to streamline operations and foster collaboration.
Proactive Issue Management
Enable customers to connect anytime, anywhere, through their preferred channels.
Optimize Product and Service Quality
Track product performance and service trends to detect issues early and keep customers informed.
AI-Driven Self-Service
Empower customers with automated issue resolution through live chat and self-service portals.
Customer Insights
Provide agents with a 360-degree view of customer profiles and product usage to deliver personalized service.
If you are evaluating your Customer Service Management strategy and wondering where to start, ask yourself the following questions:
- Are manual, disconnected workflows creating inefficiencies within your operations?
- Are agents struggling to access complete customer profiles, delaying issue resolution?
- Do unresolved issues escalate because your teams lack real-time insights to act quickly?
- Are high case volumes and limited self-service options leaving customers dissatisfied?
If these pain points resonate with you, it’s time to explore how ActivateCSM can improve your agent-customer experience.
ServiceNow Platform Gains with ActivateCSM
Get customer service operations running efficiently and scale functionality as your organization grows. By expediting resolution time, you will deliver unmatched experiences to your customers and agents while driving satisfaction and efficiency across your customer service management strategy.
Case Management
Knowledge Management
SLA Management
Self-Service Portal
Why Milestone?
Proven Expertise: As a ServiceNow Elite Partner with over 10 years of experience and 200+ successful client implementations, we bring unparalleled expertise to every engagement.
Global Delivery Excellence: Our delivery capabilities span the U.S., Mexico, Ireland, India, the Philippines, Singapore, and the U.K., ensuring scalable solutions with local presence.
End-to-End Platform Management: From day-to-day administration to strategic enhancements, we provide full coverage to manage and streamline your ServiceNow environment.
Seamless Integration of People, Process, and Technology: We go beyond technology, focusing on aligning processes and people to drive value and accelerate success.
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How Can We Help?
At Milestone Technologies, we take pride in providing the highest level of service excellence in everything we do.
