ServiceNow IT Operations Management (ITOM)

Tuning IT Operations for Business Success

ServiceNow IT Operations Management (ITOM) services elevate operational efficiency and streamline IT infrastructure management. As your service partner, Milestone enables you to transform your IT department into a proactive, strategic, intelligent business unit by enhancing service visibility and managing IT operations.

  • AI-powered IT Operations
  • Integrated IT solutions
  • Enhanced service visibility
  • Proactive IT management
  • Cloud and Data Center Management
  • Intelligent operations
  • Business service delivery
  • Automated IT workflows

Create the greatest value for your business

Establish comprehensive control over both on-premises and cloud resources, enhance process automation, and promote continuous improvement. Gain visibility and follow predictive management of IT infrastructure, transforming manual processes into streamlined, efficient operations.

Propel ahead with modernized IT Operations

With Milestone powering your business with the ServiceNow ITOM solution, you can expect strategic and planning inputs, implementation and ongoing support, and a seamless IT operations experience. Other services include cloud management, event management, operational intelligence, and orchestration – catering to all aspects required by any modern IT infrastructure.

  • Strategy and Planning
  • Implementation
  • Customized Solutions
  • Continuous Support
  • Cloud Management
  • Operational Intelligence
  • IT Infrastructure Discovery
  • Service Mapping
  • IT Process Automation
  • Resource Optimization
Minimize business risk

Reduce your operational costs and improve customer experience with features like automated problem resolution and IT service delivery. Milestone enables you to integrate IT and business processes, enhancing performance and customer satisfaction, while automating IT service delivery for maximum efficiency.

  • Streamline IT Operations
  • Gain full visibility into your IT estate
  • Improved data-led decisions
  • Minimize impact to end users
  • Minimize service downtime and outages
  • Anticipate issues
  • Faster, intelligent and automated resolutions
  • Improve employee experience
  • Enhance operational productivity
Make the transition from being reactive to proactive

Gain real-time visibility into enterprise infrastructure and service deliveries. Leverage AIOps and machine learning, break down silos, enhance process automation, foster continuous improvement, and ensure full control over your resources and predictive management of your IT infrastructure.

  • Ensure uninterrupted running of digital services
  • AIOps capabilities
  • Proactive operations
  • Self-healing systems
  • Silo elimination
  • Cloud and on-premise control
  • Predictive analytics
  • Integration with cloud platforms, monitoring tools and asset management software
  • Improve IT maturity

Why Milestone?

Forge partnerships that create a lasting impact

Milestone’s impact on its clients is mirrored in its recognition for service delivery, its average ServiceNow CSAT score of 4.4/5, NPS score of 71.9, and enduring client relationships spanning 26+ years.

Milestone leverages ServiceNow ITOM to deliver unparalleled IT operational control and efficiency, ensuring organizations stay ahead in an ever-evolving technological landscape.

  • ServiceNow Elite partner
  • Proactive IT management
  • AIOps integration
  • Self-healing systems
  • Continuous improvement
  • Predictive IT
  • Silo elimination








Years in Business


Customized Solutions

How Can We Help?

At Milestone Technologies, we take pride in providing the highest level of service excellence in everything we do. 

Get in touch with us today.
Skip to content