Milestone Technologies has been featured in the cover story of the August 2020 issue of SiliconIndia, a magazine that focuses on the India/US technology ecosystem. The 2000-word article covers our role in helping CIOs adapt to the ‘New Normal’ brought on by COVID, our service offerings, and how Milestone succeeds because of our focus on employees and customers.
Also, SiliconIndia has named Milestone to its siTech20 2020 list of the 20 most promising technology companies founded and managed by Indians in the US. Other well-known companies on this list include Adobe (NASDAQ: ADBE) and Nutanix (NASDAQ: NTNX).
The New Normal
The Milestone article begins with the new normal brought on by COVID, the new realities CIOs must face, and how Milestone is helping those CIOs address those challenges. “We are now living in a world where daily work-from-home (WFH) is the new normal. As a result, CIOs are tasked with delivering secure remote working solutions to employees at their homes to ensure efficiency/productivity remains high and that employees are provided with the tools they need to do their jobs. And all of this, while ensuring enterprise security – in a distributed environment – is of utmost importance.”
The article then talks about how Milestone accelerates the digital transformation journey for its customers. “Milestone supports global technology companies by innovating and accelerating their IT and digital transformation journey. They pride themselves on creating an environment where employees, customers, and partners thrive. As customers have grown in sophistication, Milestone has matured to offer a variety of managed services both onshore and offshore.”
“As a Managed Service Provider, the experienced team at Milestone has a deep understanding of the IT Infrastructure and Application landscape and the challenges CIO’s face – including reducing or eliminating technical debt, increasing business agility and competitive advantage, accelerating cloud migration, and adopting / leveraging new technology trends faster.”
The article then goes on to provide summaries of Milestone’s key managed services offerings, including its Workplace Services, Infrastructure and Applications, Cognitive AI, IT Relocation, and Workforce Solutions.
Employees Are Our Most Valued Asset
The article also talks about how we consider our employees to be our most valued asset. “Milestone has great customers because they hire, develop, nurture, and invest in their people. Their teams get close to their customers to understand customers’ specific needs, so they can provide tailored solutions to fulfill those unique needs. “We are accustomed to operating at Silicon Valley speed with extremely demanding customers,” says Kishore. Milestone’s focus from the beginning was to be nimble, flexible, and accessible as compared to larger global system integrators. The accessibility to customers’ executive leadership highlights the trusted relationships the company has been able to cultivate over the past 20 years.”
“At Milestone, our employees are our most valued asset. After all, our well-trained, highly motivated employees form the basis for all our managed services,” states Kishore.”
It All Begins with the Customer
Finally, the article covers our approach to customers. “For the team at Milestone, everything starts with the customer. Their approach is to understand their customer’s requirements in the broader context of external and internal imperatives and offer customized solutions to address those requirements. “It is this approach of co-solutioning with our customers that has played a key role in aligning us closer to our customers as they navigate through solving business challenges,” remarks Kishore.” Sameer then discusses the unique drive-through service desk we implemented for a customer in response to the COVID-19 crisis
Founded in 1997, SiliconIndia has covered the India/US technology ecosystem by telling the stories of burgeoning entrepreneurs, outstanding technologists, and accomplished CEOs. Their publications and conferences also include business analysis and opinions specifically impacting business and technology in India and the U.S. Over the years, SiliconIndia has covered executives such as Satya Nadella, Ajay Banga, Sundar Pichai, Shantanu Narayen, and Kenneth Kannappan. It has also covered firms such as Tibco, Netscout (NASDAQ: NTCT), Microchip (NASDAQ: MCHP), and Cavium Networks.
To Read the Full Article
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