Client Challenge
A large insurance provider with distributed user personas was struggling with lack of visibility into individual end-user devices, personas, or groups impacts productivity and financial output. Device security and compliance was paramount.
Milestone Approach
The Digital Employee Experience (DEX) solution created real-time visibility and addressed risk and compliance of constraints for all end user devices in the hybrid workforce.
Result
Milestone’s DEX solution resulted in simplified operations due to tool integrations, a shift in the support experience from reactive to proactive for 30k end users, measured using sentiment analysis, and improved end-point compliance management through self-healing. In addition, the asset lifecycle was improved through personas, reassignment of assets and reduction in costs.