Success Story

Updating and Upgrading

Child Category
category
65d9bbb9404e1
Loading....

Client Challenge

A 70-year-old chemical and energy company with high IT operational costs was interested in reducing costs and maintaining service capacity, while improving the perception and reputation of IT.

Milestone Approach

The DEX solution changed services from a reactive to proactive approach; increasing visibility, secured devices through self-healing and automation which provided time back to the IT team through increased capacity

 

Result

Milestone’s Digital Employee Experience (DEX) solution reduced MTTI (mean time to identify) and MTTR (mean time to resolve) while improving device health and security through Endpoint Automation and compliance. The end-user experience was significantly improved through an 80% reduction wait times, 2x faster resolution times, and the addition of self-service capabilities.

Want to Learn more?
Request a Complimentary Consultation

Our DEX experts are available to learn about your situation, understand your needs, and show you how Milestone can help you meet your goals.

Want to Learn More?

Milestone experts take the time to listen, understand your needs, and provide the right mix of tools, technology, and resources to help you meet your goals.

Request a complimentary consultation to get started.

Request a Complimentary Consultation

Skip to content