Success Story

Updating and Upgrading

Child Category

Client Challenge

A 70-year-old chemical and energy company with high IT operational costs was interested in reducing costs and maintaining service capacity, while improving the perception and reputation of IT.

Milestone Approach

The DEX solution changed services from a reactive to proactive approach; increasing visibility, secured devices through self-healing and automation which provided time back to the IT team through increased capacity



Milestone’s Digital Employee Experience (DEX) solution reduced MTTI (mean time to identify) and MTTR (mean time to resolve) while improving device health and security through Endpoint Automation and compliance. The end-user experience was significantly improved through an 80% reduction wait times, 2x faster resolution times, and the addition of self-service capabilities.

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Our DEX experts are available to learn about your situation, understand your needs, and show you how Milestone can help you meet your goals.

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Milestone experts take the time to listen, understand your needs, and provide the right mix of tools, technology, and resources to help you meet your goals.

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