Tag: Customer Service Management

On-Demand Webinar: The Secret to Proactive Customer Service with ServiceNow Customer Service Management Let’s face it, traditional break/fix Customer Relationship Management systems just don’t meet the demands of customers in 2021. It has been 20 years since the 2001 Space...

Leveraging ServiceNow Customer Service Management to boost customer service agent performance It is no secret that call center employees are the superheroes of every organization. These agents wield incredible power when it comes to customer experience, with the ability to...

On-Demand Webinar: 5 ServiceNow Features to Streamline Retail Operations If your organization is in the business of operating multiple brick & mortar locations, whether they are franchise owned or corporate owned, you are undoubtedly faced with a slew of logistical...

Connected customer service that boosts your bottom line Customer experience (CX) isn’t just a buzzword. It’s become an important way companies can differentiate and stay ahead of the competition. A key means to achieve an exceptional customer experience is through...