Tag: IT Consulting

Problem Management and Incident Management: Related but Different We often hear the question: “What is the difference between Incident Management and Problem Management?” To make it less confusing, even for those of you familiar with ITIL, think of Incident Management...

IT + Customer Service = A Necessary Thing! I come from a business management background, mostly in the customer service/retail space so when I made the transition to the IT world there were a lot of things that made me...